Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Join Thermo Fisher Scientific, where your work will be daring and valued. As part of a global organization, you'll have the opportunity to perform at your best and make significant contributions to the world.

Location/Division Specific Information

Our MSD EM business empowers customers to uncover answers that drive discoveries and make a global impact. We specialize in designing, manufacturing, and supporting high-performance microscopy and OFI systems workflows for micro- and nano-scale imaging.

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Here are some of the products you might support our customers with:

Corporate organizationOverview of our instrumentsHow to make a microscope

Day in the life of a Field Service Engineer: https://www.linkedin.com/mycompany/thermo-fisher-scientific/recommendations/urn:li:activity:6911716842898083842

How you will make an impact:

The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is in charge of on-site installation, servicing, and repair of complex equipment and systems. They investigate and improve operational quality of system equipment like Scanning Electron Microscopy (SEM) and OFI Systems. They also provide instruction on system operation and maintenance to customers, act as a company liaison for administrative and technical matters, and conduct on-site installations of Thermo Fisher Scientific electron microscopy systems and associated options.

This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, employee assistance program and more!

What you will do:

Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working orderConduct on-site scheduled planned maintenance visitsProvide troubleshooting and repair support for customers and other field service personnelCultivate and develop positive working relationships with customers, system users and company personnelSuccessfully complete technical training, as requiredComplete and submit field service reports on assigned toolsPerform Preventive Maintenance tasksPartner with colleagues to acquire technical guidance needed to problem-solve systems solutionsProvide training for customers and users on system maintenanceProvide feedback to product quality teamsProvide appropriate input in writing updating and correcting various Thermo Fisher system documentationProvide guidance for various reports including identifying and isolating unique problems with systemAct as a subject expert and resource for trainingAlign with application scientists to collaborate on outstanding solutions to meet our users challengesMust maintain Thermo Fisher Scientifics’ Four-I Values.

How you will get here:

Education

University degree or equivalent experience in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of a combination of education, skills and experience.

Experience

4-5 years’ Experience:

Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, Prober, OFI or similar systems is a plus but not required.Experience with Ultra High Vacuum (UHV), OFI systems a plus but not required.Experience operating O-scopes, digital voltmeter and logical problem solving.

Competencies

Demonstrate Product Knowledge: Describe products and product lines, their positioning in the marketplace, and the needs they meetDescribes product portfolio characteristicsIdentifies and describes competitors at a high levelScale the Technology: Gain proficiency in installing, servicing and maintaining increasingly complex scientific instrumentsPerforms routine maintenance and basic repairs on a small number of noncomplex instrumentsResolves majority of calls on first visit, applying appropriate resources

Solve Tough Problems- Troubleshoot and solve problems precisely, timely and efficiently

Troubleshoot with Precision: Follow safe, methodical processes to isolate and resolve problemsFollows SOPs and standard processes to troubleshoot problemsIdentifies problems too complex to solve independently and seeks helpSolve Problems Remotely: Remotely gather information and take action to resolve issuesUses standard tools to remotely gather information on instrument statusEffectively gathers and documents key information about the problem from customer

Impress the customer- Provide the highest level of proactive service to every customer, regardless of the circumstance

Communicate Effectively: Foster clear, fact-based conversations with customersProactively seeks to communicate with customers when onsiteActively and attentively listens to customersTakes ownership for relationship with customer and internal partners

Manage Difficult Situations: Demonstrate empathy and professionalism while resolving customer issues

Maintains a positive attitude in the face of challenges in interactions with customers

Asks for assistance from supervisor or peers when unsure with how to handle a difficult customer situation

Drive for Results- Take the initiative to follow processes and to focus on results, without waiting to be asked

Respect for Process: Follow standard processes and implement processes where none existUnderstands and follows key processes relevant to roleAware of SOPs and asks questions as appropriateDrive to Solutions: Demonstrate resilience and focus in resolving issues and meeting goalsProvides a first timefix when possible, applying appropriate resourcesInvolves others quickly when needed to solve a problemDemonstrate Initiative: Identify what needs to be done and do it without waiting to be askedTakes ownership of important issues within job scope without being askedAsks questions to find opportunities that need to be addressed

Knowledge, Skills, Abilities

Required to read, write, and speak English fluently.Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.Demonstrated ability to be detail oriented, problem solver, promote team environment.Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific.Literate in Windows software environmentsMust have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems.Ability to read and interpret schematicsAbility to partner effectively with customersStrong Interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skillsProven ability to troubleshooting complex systems and subsystems down to component levelFamiliar with UHV phenomenon and technologyMust be willing to travel 25-50% of the time. Often on short notice, to customer sites to resolve problems or support other field service personnelMust possess a valid driver’s license and passport and travel regionally and internationally as the need arises.Requires proof of Covid-19 vaccination.Extensive walking may be required.May work at customer locations, in office environment to include cubicles and/or in laboratory environments.Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.Physical requirements include the ability to lift up to 50 lbs.