**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** LOCATION OF THE POSITION IS IN GUADALAJARA. Knowledge Solves the majority of customer issues efficiently and effectively, utilizing and initializng appropriate resources Displays knowledge of LIFE products to customer inquiries by benefits over competitors, knows competitive threats Anticipates some emerging customer requirements Demonstrates the ability to identify complex problems that cannot be solved idependently and undestands resources to get involved Is begining to learn customer applications Efficiently and correctly runs IQ/OQ's Representative Responsibilities Provides onsite installation of instruments, upgrades, updates, repairs and preventative mainttenance service Follows all reporting responsibilities of RSD, Escalation, FPR and FSR submission Interacts with customers to offer and close the sale of service contracts and other service products Provides customer support in order to resolve issues Works with service operations team and other internal partners to solve customer issues May participate in Expert Networks Education and Experience Bachelor's degree in biology, chemistry, engineering (or related experience) Leadership BehaviorsUses effective questioning to identify customer needs Exercises judgment setting work priorities and identifies next steps Acts as an informal mentor to new team members Participates in Service "selling" programs Requires minimal oversight Participates as a positive influence to the team Quickly adapts to change with positive and constructive feedback Availability to travel Minimum 3 years of experience Knowledge in the area of ​​molecular biology. English: Intermediate, spoken and written. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.