Engineer III - Technical Support (Reliability Focus) Location : Akron, OH, United States Job Family : Engineering Job Type : Regular Posted : Mar 5, 2025 Job ID : 55265 Back to Search Results Job Description Apply Now > Save JobJob Saved The Engineer 3, Technical Support helps build positive relationships with customers by providing solutions to technical issues from entry-into-service until end-of-life. Performs design improvements of existing products under with minimal supervision. Assignments may include product design changes, root cause corrective action investigations, development of troubleshooting tools for maintenance, and understanding component and fleet reliability concerns, so that the end customer, the passenger, wants to ride in that aircraft on that airline again. This role provides a vital part of the on-going customer feedback process. Essential Functions: • The experienced team member is responsible for applying standard principles, theories, concepts and techniques in providing solutions to a variety of problems, to include using the applicable component maintenance manual (CMM) as a reference. • Coordinates offshore contracting team assignments through onsite project manager. • Must demonstrate the ability to efficiently apply standard industry techniques, methods and criteria to the solution of engineering problems. • Must also possess sufficient knowledge of plant operations to obtain and integrate services of other groups whose participation is essential to successful accomplishment of assignments. • Assignments at this level are moderately complex but are normally guided by precedence. A principal challenge is in matching available methodology and/or support functions with particular assignments. • The ability to work through, and often lead, a solution to open-ended problems within a cross-functional team. Assignments are customer-centric, where customer may be external or internal. • Organizes, interprets, and reports results with little guidance. Works under general supervision with occasional reviews during performance of the work. • Planning of assignments is normally performed with concurrence of the manager. Final reports and results are approved by the manager for soundness of technical judgment and overall accuracy and adequacy. • Within the company, interfaces daily with manager, other department team members other engineering departments, program and project managers, quality assurance, and the maintenance, repair, and overhaul (MRO) repair stations to help solve problems involving product deficiencies, design changes, maintenance issues, and manufacturing processes and costs, enabling the cross-pollination of design ideas/technical know-how. • Works within a global customer support network, with weekly contact with field support engineering team members, customer support engineering team members, and other colleagues off-site. • While not responsible for the technical writing, directs the update of CMMs for in-service aircraft model programs. • Contacts at a higher level are frequent. Program reviews, for example, require contact with positions such as the BSD Division Managers, GM, and their equivalents at the customer (both OEMs and airlines). • Supports NPI process, representing Technical Support (aftermarket) in preparation for gate reviews and aftermarket milestones. • Outside the company, interfaces with customer engineers and repair shop technicians concerning aspects of product performance and maintenance training, and frequently with suppliers and third-party partners for technical information. • Carries out special duties as assigned. • Up to 10% travel. Qualifications: Education: Bachelor degree required. Mechanical, Aerospace, or Electrical Engineering degree preferred. Years Experience: 12+ years of relevant engineering experience Skills: • Good planning, organizational, analytical, leadership, interpersonal, decision-making, problem-solving, oral, and written communication skills. • Customer-facing experience is required. • Previous experience coordinating offshore team members and contractors is required. • Demonstrated knowledge of braking system components (wheels, brakes, valves, sensors, electromechanical actuators, etc.) and their failure modes is required. • Extensive knowledge of PCs in the current company operating system environment, including full proficiency in Word, Excel, and Power Point. Advanced Excel skills are beneficial. • Knowledge of SAP, Salesforce, Project, Power BI, and SharePoint are required. required. • Continuous improvement (CI), Integrated Logistics Support (ILS), and regulatory audit experience are beneficial but not required. Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world’s leading producers of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today. In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner. Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of core company values. As a result, our business growth is impressive and consistent. Best of all, our team members share in the success resulting from that growth. · We offer competitive vacation and 13 paid holidays · 401(k) with a 5% matching contribution with immediate investing · Competitive annual bonus incentive plan · Health benefits effective day 1...and much more! Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go toKnow Your Rights: Workplace Discrimination is Illegal (eeoc.gov) (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088\_EEOC\_KnowYourRights-ScreenRdr.pdf) andGenetic Information Discrimination (https://www.eeoc.gov/genetic-information-discrimination)