Engineer Maintenance 2
Rosewood Hotels and Resorts
Job Description OVERVIEW/BASIC FUNCTION:Responsible for maintaining the general condition of the property with regards to all aspects of basic electrical, carpentry, plumbing, mechanical and painting work. Complete maintenance request work orders from all departments on a timely basis. Participate in the preventive maintenance program for all building equipment and rooms. Complete other special projects assigned periodically by the Engineering Supervisor/ Manager
RESPONSIBILITIES:
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. (Dress Code & Personal Hygiene)
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Receive daily work assignments from Engineer Supervisor/ Manager and review priorities and special projects.
• Organize materials, tools and equipment to perform daily assignments.
• Maintain timelines and work schedule in accordance with the preventive maintenance program.
• Check work orders and night report for any problems; make rounds checking these problem areas and note any information needed or safety concerns in the hotel. Proficient knowledge of engineering systems Knowcross, Distech & SynergyMMS.
• Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.
• Perform electrical, plumbing and preventive maintenance work orders.
• Perform general maintenance to guestrooms and public areas.
• Assist electrician, carpenter, plumber and painter in all phases of repair work.
• Assist other engineering personnel as instructed by supervisor in regard to routine and preventive maintenance.
• Maintain cleanliness and organization of the work area to include:InventoriesRequisition (receipt and storage)Trash removal and clean up
• Maintain the proper use, cleaning, maintenance and storage of all tools.
• Handle chemicals for designated uses/surfaces.
• Ensure security of any assigned keys.
• All other duties as required.
QUALIFICATIONS:
• Experience: Minimum two years’ experience as a general building maintenance technician for a multi-unit residential facility; prior hotel/resort experience preferred.
• Education: High school diploma.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Working knowledge of all electrical supplies and equipment; knowledge of proper chemical handling and disposal; working knowledge of health codes, electrical codes, national/local fire codes, local mechanical codes, blue prints and wiring schematics, power and hand tools, meters, etc. as it relates to the technical trades; ability to interpret manufacturer's literature for installation, preparation, use and upkeep of various materials and products used throughout the property, be well organized and follow instructions, focus attention on details, operate high reach lifts, prioritize tasks and comply with deadlines for work assignments, work and perform job functions with minimal supervision, work cohesively with co-workers as part of a team.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Licenses & Certifications: None required.
RESPONSIBILITIES:
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. (Dress Code & Personal Hygiene)
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Receive daily work assignments from Engineer Supervisor/ Manager and review priorities and special projects.
• Organize materials, tools and equipment to perform daily assignments.
• Maintain timelines and work schedule in accordance with the preventive maintenance program.
• Check work orders and night report for any problems; make rounds checking these problem areas and note any information needed or safety concerns in the hotel. Proficient knowledge of engineering systems Knowcross, Distech & SynergyMMS.
• Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.
• Perform electrical, plumbing and preventive maintenance work orders.
• Perform general maintenance to guestrooms and public areas.
• Assist electrician, carpenter, plumber and painter in all phases of repair work.
• Assist other engineering personnel as instructed by supervisor in regard to routine and preventive maintenance.
• Maintain cleanliness and organization of the work area to include:InventoriesRequisition (receipt and storage)Trash removal and clean up
• Maintain the proper use, cleaning, maintenance and storage of all tools.
• Handle chemicals for designated uses/surfaces.
• Ensure security of any assigned keys.
• All other duties as required.
QUALIFICATIONS:
• Experience: Minimum two years’ experience as a general building maintenance technician for a multi-unit residential facility; prior hotel/resort experience preferred.
• Education: High school diploma.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Working knowledge of all electrical supplies and equipment; knowledge of proper chemical handling and disposal; working knowledge of health codes, electrical codes, national/local fire codes, local mechanical codes, blue prints and wiring schematics, power and hand tools, meters, etc. as it relates to the technical trades; ability to interpret manufacturer's literature for installation, preparation, use and upkeep of various materials and products used throughout the property, be well organized and follow instructions, focus attention on details, operate high reach lifts, prioritize tasks and comply with deadlines for work assignments, work and perform job functions with minimal supervision, work cohesively with co-workers as part of a team.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Licenses & Certifications: None required.
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