Key Outcomes  Remedy Network TT Handling and problem resolution within SLA.  ICRM related complaints handling.  Network uptime  Reports on Time  Repeated Incident Reduction  Improving Network performance (CCR & CFNR)
Key Performance Indicators  Switch Network Availability   Data Accuracy.  TT Closure SLA  MTTR  POI co ordination.  Span of control

Close Interactions: Internal:  O &M,  RA , DATA, Transmission
External:   HUAWEI, Nokia, VAS Vendors. BSNL and Other Operators.
 Functional Competencies:  
 IMS Knowledge  Huawei NGN Knowledge  IP Knowledge  Huawei MSAN knowledge  POI concepts  Problem solving skills  Analytical skill  Result Oriented  EPABX Knowledge  Switch routing and charging.