Job Summary: The ServiceNow Platform Administrator will be a key member of the ServiceNow Enterprise Service Management team, responsible for the day-to-day management, administration, and maintenance of the ServiceNow platform. The individual will ensure optimal performance of the platform and support end-users by managing incidents, service requests, and troubleshooting issues. The ServiceNow Platform Administrator will also support platform enhancements, integrations, and ongoing upgrades to ensure the platform meets organizational needs. Key Responsibilities: Administration: + Perform daily health checks and alerts for both production and non-production instances. + Manage platform instances, including sandbox development and test environments. + Maintain integrations with third-party systems and manage catalog maintenance. + Manage queue and initial triage of all records submitted to the ServiceNow team. + Handle change management by creating, validating, and managing ServiceNow team-related change tickets. + Manage vendor service tickets via the ServiceNow Now Support portal. + Document operational procedures and tasks in the Knowledge Base and/or Confluence + Provide L1 on-call support, including patching, upgrades, application updates, and system clones, often during off-hours (approximately 5 times per month) User & Group Administration: + Manage user and group assignments, including bulk updates. + Create and manage system roles, ensuring role delegation and access management. + Maintain base system roles and group maintenance. Integration Management: + Oversee plugin activation and integration-related troubleshooting. + Provide support for integration issues. General Housekeeping: + Perform data imports/exports and resolve foundation and configuration data issues. + Conduct regular monitoring and health checks on live instances. + Ensure system upgrades and clone management for sub-production environments. + Maintain Mid Server (installation, restart, maintenance). Process & Module Management: + Maintain escalation matrices, service levels, and existing ServiceNow workflows. + Manage notifications, adherence to change management standards, and developer integration. + Build and manage dashboards and reports using Performance Analytics (PA). + Ensure the utilization of PA collectors and data jobs for tracking and KPI measurement. Operational Reporting & Governance: + Participate in operational team meetings and provide necessary status reports. ITOM Event Management and Monitoring Tools Support (L1): + Provide first-level diagnosis and resolution of incidents related to ITOM Event Management. + Perform initial triage and Level 1 troubleshooting for monitoring tools integrated with ServiceNow. + Assign incidents to Level 2/3 resources and assist in the migration of non-integrated sources. + Provide on-call support for major incidents during off-business hours. Skills and Qualifications: + ServiceNow Administrator Certification (Advanced Administrator Certification preferred). + 2+ years of experience as a ServiceNow System Administrator in a large organization. + Experience with ServiceNow modules (Incident, Problem, Change, Knowledge, Service Catalog, Service Portal, CMDB). + 1+ year experience as a ServiceNow Developer (Developer Certification is a plus). + Strong understanding of the application development lifecycle, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, and version control. + Experience in agile methodologies and ServiceNow workflows. + Ability to assess risks, benefits, and provide alternatives for platform improvements. + Excellent written and verbal communication skills to explain technical concepts to non-technical stakeholders. Required Qualifications: + Bachelor's degree in Computer Science or other technical field or equivalent work experience + 3 to 5 years of Engineering experience + Sound knowledge of Software Development Life Cycle (SDLC) + Knowledge of industry standard practices + Knowledge of systems design concepts that provide security and stability + Deep knowledge of Operating Systems and/or Application Development Platforms + Ability to debug code and/or complex log files for troubleshooting and analysis of product defects + Sound understanding of application engineering concepts + Knowledge/experience with querying databases for data lookup/update Additional Skills: + Experience in managing ServiceNow instances, clones, patching, and upgrades. + Knowledge of maintaining platform security, access control lists, and user/group administration. + Ability to research and recommend automated solutions for system administration tasks. + Strong problem-solving skills and critical thinking mindset. Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $79,938.00 - $108,152.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex , gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state , or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation , please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work. Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.