Requisition Number: 99975
Engineer - Support Services
Location: This role is fully onsite in our Newport Beach, CA office.
Insight at a Glance
14,000+ engaged teammates globally #20 on Fortune’s World's Best Workplaces™ list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.
About the role: As an Engineer - Support Services, you will provide comprehensive technology support remotely and in person to the “C-suite” at our client. This support includes a broad scope of mobile, desktop, laptop, remote access, collaboration platforms & A/V technologies used to conduct daily business. We will count on you to have the interpersonal and communication skills to engage with senior executives. Along the way, you will get to:
Provide personalized, white-glove technical support, ensuring prompt resolution of their IT issues and concerns Build and maintain strong client relationships, ensuring their technology needs are met and exceeded Respond to tech inquiries via email, online chats, over the phone, or in person Walk executives step-by-step through the problem-solving process Help with troubleshooting hardware and software Follow up with executives to ensure satisfactory service Keep accurate records of support interactions, issues, and resolutions to maintain a thorough knowledge base for future reference Communicate feedback to the appropriate internal team members and management
What we’re looking for
At least 5 years supporting internal desktop systems software and hardware, application training, and overall incident ownership and management 3+ years working in support of desk side services with a specific focus on supporting executive levels and their assistants At least 3 years supporting Microsoft Desktop/Laptops, Apple technologies devices, and network connectivity Advanced knowledge of iOS and Android mobile devices Knowledge of Office suite tools, Productivity tools: Office 365, Calendar, Zoom, WebEx & MS Teams Excellent project and time management skills and the ability to manage expectations in a deadline-driven environment Strong proficiency in verbal and written communication Must be comfortable working under pressure and supporting C Level Executives Must possess excellent client-facing skills and a strong capacity to communicate and build trusted relationships Excellent customer service skills, analytical troubleshooting abilities, and strong verbal and written communication skills to produce clear and concise information. Work well within a team environment and keep superior informed on all issues Willingness to travel locally and internationally to provide on-site support when required
What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
The base salary range for this position is typically $100,000 to $125,000 with additional bonus and benefits available. However, compensation decisions are dependent on the facts and circumstances of each case, including experience and location, and we will also consider candidates outside of this range as necessary.
Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Newport Beach || California (US-CA) || United States (US) || Engineering || None || US - Cupertino, CA ||