GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionPrimary Responsibilities :
Provide advanced, expert level remote and on-site technical support for (insert modality).
Use successful, effective field experience and knowledge to provide technical support to FE’s, CST’s, TSE I's, Peers, and
Customers that may include both remote and onsite support.
Has and provides advanced expert support and training in Ultrasound. Sought out as a technical subject matter expert for new capability development projects.
Expert Level support of the GEHC escalation process working closely with customer and field teams to define and support implementation of corrective action plans to resolve customer issues in a timely manner. Utilize “Gameplan” tool to drive Service effectiveness.
Evaluate others’ contributions, develop ways to improve, and personally contribute to the online knowledge archive, the
Problem Solution Database (PSDB), to increase the technical solutions available to FE’s and fellow TSE’s. Responsible for maintaining the PSDB.
Improve productivity tools through idea generation, workout leadership, and projects that are cross-functional, global, and impactful.
Champion Productivity Programs and act as change agent/ field \"\"expert\"\" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
Partner to direct, manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. (Insert if appropriate for the Modality: This may include leveraging service capabilities by increasing the number of customer systems connected to the internet to improve remote troubleshooting and remote fix rates, or PM cycle time reduction.)
Sought out to provide valuable input to new product development using experience in resolving technical issues. This includes improvements in service readiness, service diagnostic tools, feature enhancements and product quality.
Leads or co-leads Project Teams in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support
Identifies and leads Material and Purchased Service cost improvement initiatives for the modality.
Partners with, and sought out by Service / Product Engineering and field support specialists to improve product quality and resolve formal customer escalations.
Maintain, grow, and train others with regards to up-to-date knowledge of modality products, service expertise, and tools to maintain “field expert” advisory status.
Coaching and training for FE's and CST’s to ensure that technical and customer skills are up to date and meet the needs of the business. Constantly sought out and engaged as subject matter expert (SME) for FE modality training through the Service
Quality Standard (SQS) training curriculum.
Identify and champion field quality improvements to include hazardous/ non-hazardous complaints via Trackwise.
Travel to, support, and advise installations, FMIs, and customer escalations (CSOs) at customer sites.
Provide technical advisement and support for contract sales.
Qualifications :Minimum 3 years engineering experience as GEHealthcare Ultrasound FE or the equivalent externally with regards to the repair and maintenance of systems,
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional InformationGE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No