At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

This position is responsible for processing all incoming/outgoing communications, handling Maintenance Request processes, coordinating purchasing operations, as well as assisting the Chief and Assistant Chief Engineer with maintaining all required records and preparation of all reports for the department.

Essential Functions and Responsibilities

Answer phones, take and transmit messagesGreet vendors, suppliers and visitors to the departmentAssist, direct  subcontract labor, vendors and/or suppliers to the areas needing their attentionProcess all Maintenance Requests Work Orders transmitted to departmentMaintain completed Maintenance Requests recordsReturn department copy of all completed Maintenance Requests to initiating departmentMaintain departmental  ”Activity Board”Prepare purchase requisitions for all materials necessary to maintain daily operation of departmentUpon receipt of approved purchase requisition, prepare purchase order and distribute copies to appropriate parties. Confirm receipt of purchase order by vendor and track progress till receivedReceive deliveries/confirm accuracy of shipping invoice by comparison to purchase orderCode incoming invoices with proper departmental codes for Chief Engineer cost allocation Maintain materials purchase order files for all vendors/suppliersMaintain/Update departmental “Check Book” / expense log, cross-reference to budgetary guidelines for analysis of operating efficiency.  Bring discrepancies to Director and/or Assistant Directors attention as neededWork with Accounting Department to resolve any problems associated with purchase orders/receiving ticketsMaintain daily attendance and payroll related records to include sign in/out logs, overtime authorization forms, vacation and sick leave records for all departmental employeesEstablish and maintain records system to document all departmental employee training activitiesMaintain contact information file for all departmental employeesMaintain appointment calendar for Director, track appointments and inform him of scheduled meetingsPrepare daily/weekly payroll record for transmittal to PaymasterPrepare payroll analysis information for review by DirectorCoordinate requests for vacation and vacation schedules, for departmental employeesCoordinate interviews and process new hire paperwork for all department personnelTrack new hire 30 and 90 day check list processes Process mail for departmentPrepare memos and letters for transmittalAssist Director and Assistant Director in preparation of all required reports,Maintains copies of and completion log for all required reportsMake photocopies when requiredTransmit / receive facsimile correspondence as necessaryMaintain active reader file for Director, Chief and AssistantsMaintain equipment preventive maintenance service recordsKeep minutes for all departmental meetingsOrganize and maintain department file recordsProduce/assist in production of all reports generated by departmentMaintain listing of all hotel storage areas and their contents, provide information to departments as requestedMaintain MSDS files to conform with OSHA required standardsOther duties as assigned

General

Promotes applies teamwork skill at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesAttends appropriate hotel meetings and training sessionsComplies with required safety regulations and proceduresComplies with hotel and department standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsMaintains cleanliness and excellent condition of equipment and work areaExecutes emergency procedures in accordance with hotel standards

Qualifications

Effective verbal and written communications skillsTyping/Keyboarding skills at or above 40 wpmAbility to operate basic office equipment to include; fax, copiers, calculators, multi-line phoneExceptional organization and record maintenance skillsComputer skills to include MS-Office, Computerized Maintenance Management such as OmniCom, Espresso or equivalentKnowledge of Engineering/Maintenance operationsAbility to work flexible schedule to include weekends and holidays