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Position Summary

The Engineering Design Assistant will provide work management system, Design Tool data entry and general support to Designers as part of engineering and construction planning process. Candidates are expected to have strong computer systems knowledge and have the ability to work with independence in the E&CP tools. This position does not progress into the engineering technologist hierarchy. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Responsibilities Perform Design Tool entry, work management system and general support to Designers and management of system queuesEnters projects as requested into the work management system using Designer field notes, templates, and/or Expert Designer or other methods.Applies standard designs to lower complexity corrective maintenance work, follow-up work, and/or other routine program work.Assists the Designers with general work order preparations, particularly for overhead and underground revenue work, major projects and other maintenance / program work.Copies/translate sketches/notes from Designers into appropriate format for attached construction prints on work orders in the work management system (eg. Residential, small commercial and lighting).Also completes work orders that do not require a field visit or guidance from a Designer. (eg temp services)Verifies/completes the dependencies in the work management system prior to releasing job(s).Assists Designer with updating work management system for status, project comments, or customer comments and contact information. Communicates and coordinates with internal/external customersPerforms customer call as requested for various work management system tasks and coordinates with responsible parties regarding right-of-way, site ready, schedule, re-schedules, CIAC, invoices, site delivery.Compiles, reviews, and prints reports from work management system as neededContacts customers to confirm project details and schedules (depending on Enable)Assists in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary.Communicate, coordinate, and develop solutions for a broad range of requests between Designers and Schedulers, C&M Specialists, and others as needed (Ex. Phone number lookup to in-depth work management/design tool changes).Reports job status details to Designers, C&M Specialist, and/or contract construction crews as needed. Handles customer information system inquiries and centralized group requestsTo and from requests from centralized subdivision designSupports designer with obtaining information out of customer information systems Engagement/Safety and otherPrepares for and provides storm support as neededSupports Human Performance safety culture through active participation in safety meetingsFollows ergonomics and office safety guidelinesSupports corporate initiativesDemonstrates a commitment to continuous learning and development

Required/Basic Qualifications Associates degreeIn lieu of Associates degree(s) listed above, High School/GED AND 2 year(s) related work experience

Desired Qualifications In addition to desired degree, 1 year related work experience

Additional Preferred QualificationsDemonstrates excellent customer skillsPossesses effective written and verbal communication and interpersonal skillsCollaborates effectively in a team environmentDemonstrates proficiency in Microsoft Office suiteExhibits flexibility and dependability during storm events and regular workEffectively manages stressful situationsDemonstrated proficiency in computer based work management systems

Knowledgeable of E&CP processes, work management system, and related computer applications

Experience using computer based drawing tools

Working ConditionsHybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.
 

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)No

Represented/Union PositionNo

Visa Sponsored PositionNo

Posting Expiration Date

Thursday, September 26, 2024

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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