**About the Role** Uber invests heavily in better customer experience with refunds and appeasements as part of our mission to keep Riders, Drivers, Couriers, and Eaters happy and safe. The Customer Obsession team is now tasked with building a new platform (Sentinel) to centralize all refund and appeasement transactions across Uber to enhance this customer experience. This ambitious initiative will bring complex challenges: ensuring consistent logging, preventing fraud, enforcing policy compliance, and leveraging data to optimize refunds—all while providing real-time insights to drive better decision-making to improve operational efficiency and in turn better experience. As the Engineering Leader, you’ll take on the challenge of leading a team of full-stack engineers to build high-quality, scalable systems from the ground up. You’ll be navigating across teams, aligning stakeholders, and driving major migrations—all in a fast-paced environment where scalability, reliability, and precision are critical. The role will require deep technical expertise, strong leadership, and the ability to influence cross-functional teams across time zones to ensure alignment and successful delivery. This is a unique opportunity to tackle the technical and organizational complexity of building a foundational platform that will have a lasting impact across Uber. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- 01. Establishes an inclusive culture and values diverse perspectives. 02. Ability to compose and maintain a team with the appropriate blend of skills, seniority, and diversity that achieves technical team solutions while supporting individual growth. 03. Ability to get and keep commitment from the direct team and partner teams. 04. Expertise supporting and empowering a team to achieve mission and realize vision. 05. Expertise in building trust across teams. 06. Expertise managing expectations and considering tradeoffs when establishing project plan and timelines. 07. Expertise leveraging diverse input, existing solutions, and available resources to make key decisions and achieve engineering milestones. 08. Expertise in monitoring success through effective use of measurable metrics and KPIs. 09. Track record of delivering results in fast-paced and highly ambiguous environments 10. Expertise conducting thorough reviews and post-mortems, performance management, mentorship, and employee development. 11. Passion for engineering excellence, demonstrated by championing quality, pushing for excellence, and achieving continuous improvement. 12. Expertise in partnering with talent acquisition to drive hiring excellence and obtain quality hiring results. 13. History of developing employees and up-leveling the organization. \-\-\-\- Basic Qualifications ---- 1. Bachelor’s Degree or equivalent in Computer Science, Engineering, Mathematics or related field 2. Experience setting roadmap and goals for the engineering team and leading engineering projects from planning through review stages. 3. Experience consulting with key partners, maximizing engineering resources, using measurable metrics and/or KPIs, and collating technical artifacts to make key engineering decisions. 4. Experience ensuring delivery by allocating engineering talent effectively to achieve engineering deliverables, empowering engineers, and maintaining productivity. 5. Experience hiring, team building, performance management, mentorship, and employee development. 6. Experience advocating engineering best practices and driving engineering excellence within their team and organization 7. 3-4+ years of experience as an Engineering Manager \-\-\-\- Preferred Qualifications ---- 1. Professional industry exposure to and/or experience in one or more of the following areas: 2. Programming language (e.g. C, C++, Java, Python, or Go) 3. Expertise in driving data strategy, and delivering high-impact solutions. 4. Experience in building and scaling risk detection and mitigation systems, with a focus on fraud prevention and security. 5. Master's Degree or PhD in Computer Science, Engineering, or related field 6. Exposure to or experience with: 1. Product engineering 2. Scalability engineering 3. Distributed systems For Sunnyvale, CA-based roles: The base salary range for this role is USD$218,000 per year - USD$242,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits). Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.