**About Citi:** Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. We are currently looking for a head of metrics observability managing support and engineering with enterprise wide responsibility for all the metrics globally, across internal and external cloud and distributed computing. **Roles and Responsibilities:** • You enjoy learning new technologies and will roll up your sleeves to learn how things work. You will love solving complex technical challenges and building relationships with our customers • Managing and developing a team of over 50 people with a mix of employees and contractors. • Document and share customer success stories and intervention stories Conduct virtual and onsite meetings according to our Customer Success framework to drive results, product adoption, and ensure retention. Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape • Developing and enhancing full-stack observability for Hybrid, Multi-cloud deployments providing consistent view for various teams. • Reviewing existing metrics and Monitoring solutions to uplift technology solutions to provide scale-out, robust, cost effective solutions • Identify comprehensive risks and risk-mitigation-mapping matrix, Coordinating with the Security, Risk & Compliance teams • Develop high-level solution specifications with attention to integration and feasibility (technical, function and financial) • Ensure solution meets all requirements of quality, security, modifiability, extensibility and scalability. • Actively seek ways to improve business software processes and interactions Proactive collaboration with team members to identify common challenges and by continually researching best practices in coding • Prepare an easy to understand report detailing achieved milestones and short-term and long-term project goals • Provide technical guidance and coaching to developers and engineers **Skills / Qualifications Required:** • 10+ years of experience in monitoring solutions from architecture and design to delivery and support of complex highly scalable robust solutions. • Experience in designing scalable enterprise solutions with high volume, high frequency Data •Knowledge of Grafana suite of products •Good knowledge of self-serviced Monitoring solutions from - Real User Monitoring, Synthetic Monitoring, Application performance monitoring, Endpoint Monitoring, Compute and Storage monitoring. With solutions like Prometheus, Grafana, AppDymanics, Splunk, ElasticSearch • Experience in developing and coordinate cloud architecture across diverse areas including Application Development, Identity and Access Management, Network, Data management and Security to determine functional and non-functional requirements. • Experience in Infrastructure as Code, CI/CD tools (Jenkins, Bitbucket, Artifactory, Good understanding of security (knowledge of firewall and other security components) and open source technologies • Experience working on large-scale projects, leading teams in an agile methodology. Experience developing software utilizing various languages including Ruby, Python, Java/J2EE, C++, PHP, .NET, GoLang, etc.. • Familiarity with HTML/CSS, JavaScript and UI/UX design • Experience in a modern microservice framework (Spring Boot, Node.js/Express, Microprofile, Ruby on Rails, etc) • Experience of cloud platforms (AWS, Google Cloud, Azure, IBM) to design, create, and deploy solutions using Container/Kubernetes (Openshift, IBM Cloud Private, EKS...) • Experience designing secure software systems based upon industry-specific specifications • Outstanding collaboration, communication and presentation skill are essential **Education:** • Bachelor's degree or equivalent work experience ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Systems & Engineering ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Irving Texas United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $156,160.00 - $234,240.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Feb 20, 2025 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.