Engineering Team Lead
Kforce
Kforce has a client that is seeking an Engineering Team Lead in Lake Orion, MI.
Summary:
The objective of the Engineering Team Lead (ETL) is to assist the Service Delivery team in growing and developing a very loyal, satisfied and appropriately skilled team through the direct supervision of six to ten engineering resources. The ETL is the local field engineering leader for their covered geographies and/or assigned client base.
Responsibilities:
Supervise a team of engineers with a focus on:
* Client satisfaction
* Service Delivery Quality
* Mentoring/Coaching
* Performance Management
* Professional Development
* Employee wellness
* Responsible for Service Delivery Quality via inspection of activities and results
Mentor/Coach team members in the areas of:
* Quality Service Delivery
* Client service skills
Company Culture and Mission: In conjunction with the Director of Service Deliver (DSD), provide Performance Management via Field engineering Objectives including but not limited to:
* Adherence to the Company's employment procedures and best practice as outlined in the employee handbook
* Adherence to agreed upon and/or documented Field engineering standards and best practices
* Coaching/mentoring as outlined above
* Input to Performance Reviews, coaching and corrective actions
* Management of target utilization Client Satisfaction and retention results
Client environment Documentation:
* Collaborates with Client stakeholders to ensure the best possible engineer is assigned to tasks, projects and visits based on skillset, availability and fit
* Responsible for ensuring that their team achieves individual and team utilization targets while also ensuring that revenue targets are met
* Responsible for driving the identification of new revenue opportunities, primarily via projects, within their team's assigned clients
Confirm your E-mail: Send Email
All Jobs from Kforce