Lake Orion, MI, USA
8 days ago
Engineering Team Lead
Kforce has a client that is seeking an Engineering Team Lead in Lake Orion, MI. Summary: The objective of the Engineering Team Lead (ETL) is to assist the Service Delivery team in growing and developing a very loyal, satisfied and appropriately skilled team through the direct supervision of six to ten engineering resources. The ETL is the local field engineering leader for their covered geographies and/or assigned client base. Responsibilities: Supervise a team of engineers with a focus on: * Client satisfaction * Service Delivery Quality * Mentoring/Coaching * Performance Management * Professional Development * Employee wellness * Responsible for Service Delivery Quality via inspection of activities and results Mentor/Coach team members in the areas of: * Quality Service Delivery * Client service skills Company Culture and Mission: In conjunction with the Director of Service Deliver (DSD), provide Performance Management via Field engineering Objectives including but not limited to: * Adherence to the Company's employment procedures and best practice as outlined in the employee handbook * Adherence to agreed upon and/or documented Field engineering standards and best practices * Coaching/mentoring as outlined above * Input to Performance Reviews, coaching and corrective actions * Management of target utilization Client Satisfaction and retention results Client environment Documentation: * Collaborates with Client stakeholders to ensure the best possible engineer is assigned to tasks, projects and visits based on skillset, availability and fit * Responsible for ensuring that their team achieves individual and team utilization targets while also ensuring that revenue targets are met * Responsible for driving the identification of new revenue opportunities, primarily via projects, within their team's assigned clients
Confirm your E-mail: Send Email