SUMMARY

Responsible for process and design, and for providing support to the conceptualization and design of operational, organizational, and command-level plans to support the development of automated, integrated, engineering environments.  Utilize best practices and design methods to ensure the success of the projects. Function a part of the U.S. Army Engineer Research and Development Center (ERDC) Reach Back Operations Center (UROC).

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Review, analyze, modify, and evaluate systems operations.  Respond to UROC helpdesk requests related to Secure Internet Router Network (SIPRNet) Common Access Card (CAC) account access, voice over SIPRNet access, and wireless and secure communication devices. Conduct bi-weekly update patches on the UROC secure and non-secure desktops and servers. Respond to the Reachback Engineer Data integration (REDi) website portal update requests.  Responsible for conducting independent software validation, verification, and accreditation. Design / implement / manage multiple MS SharePoint farm environments on UNCLASSIFIED and SECRET security domains along with maintaining application and data synchronization between farms. Perform requirements for application backup and subsequent recovery as documented in the UROC COOP Plan prior to deployment on ACE-IT systems. Provide network security in the area of virus detection, restart/recovery from virus attacks, and backup procedures in accordance with government regulations. Maintain documentation for all application hardware and software related to UROC applications. Provide technical assistance for accepting account access requests, verifying user identification, and properly assigning and documenting user permissions and privileges. Provide technical assistance and training to user base for application-specific instruction, features, performance, and functionality. Attend bi-weekly customer progress meetings. Review RFIs (requests for information) and redirect the RFI to the appropriate laboratory RFI point of contact. Setup and/or disassemble and configure network-associated equipment. Provide technical assistance with the creation of export tools needed for data grids and reports including charts and graphs. Perform Communications Security (COMSEC) Technician duties, prepare and maintain all required documentation. Provide user support, receive, log, respond to and correct user trouble calls. Maintain regular and punctual attendance. Perform other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES

None.