Eaton’s GEIS division is currently seeking a Engineering Technical Services Manager.
The expected annual salary range for this role is $120075.03 - $176110.04 a year. This position is also eligible for a variable incentive program.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:Eaton Corporation’s GEIS division is seeking an Engineering Technical Services Manager; this position may be based at our Syracuse, NY or Highland, IL facility. Reporting to the Vice President of Engineering, the incumbent will be responsible for managing and leading the engineering technical services business function and revenue team (both domestic and international) which is comprised of an Engineered to Order (ETO) group, Technical Customer Support group and a Seismic Technical team. The incumbent will be responsible for driving the commercialization of the technical services team while refining metrics and establishing guidelines that span the business. This is a high visibility position which will lead critical interactions with internal (Sales, Customer Service, Engineering, Finance, Marketing, etc.) and external (manufacturing representatives, distributors, OEM’s) customers to deliver a world class level of service.
ESSENTIAL FUNCTIONS:
• Works with VP of Engineering to develop and implement a technical service strategy that enables the division’s strategic growth initiatives
• Utilizes project management skills to prioritize escalations and improve timeliness on customer responses while driving revenue growth and profitability
• Establishes and executes annual stretch targets including revenue, margin and service-level commitments
• Develops and monitors team metrics (e.g. turnaround times, project influence), proactively identify gaps/opportunities, and establishes corrective actions to close
• Drive process improvements for the Engineering Technical Services and Seismic ETO/MTO teams
• Manage customer facing and customer service tool pipeline
• Maintains a workforce of highly motivated employees with a morale that is conducive to high levels of employee engagement.
• Engages with global ETO organization (internal and external to GEIS) to determine efficiencies and ways to harmonize and improve the way of working.
• Attracts, selects, develops, trains, coaches, appraises and motivates the technical support organization while placing an emphasis building succession within the team
Required Qualifications:
Bachelor’s Degree in Engineering from an accredited institutionMinimum 8 years of experience in an engineering, operations and/or project management role within a manufacturing environmentMinimum 4 years of leadership of people experienceMinimum 2 years Commercial/Customer Experience interfacing with internal/external customers Must be authorized to work in the United States without company sponsorship now or in the future
Preferred Qualifications:
Master’s Degree in Engineering, Engineering Management, or Business AdministrationPrior experience managing a remote workforcePrior experience working with an Engineer to Order (ETO) groupProven track record of building organizational capability and talent through effective recruiting, training, coaching, development and optimizing organizational structureExperience working in a global business environmentSkills: Ability to multi-task and prioritize tasks in fast-paced/real-time environmentHighly entrepreneurial sense of urgency along with a passion for the industry along with a drive to grow both personally and professionallyCollaborative, flexible and adaptive when working with customers and various teamsHas a proven track record of successfully measuring department goals to meet company performance standards, including measuring team productivity and effectivenessEnthusiastic and creative leader with the ability to inspire others Passion for revenue and growth Demonstrated desire for continuous learning and improvementStrong understanding of press, casting and roll forming technologiesStrong written/verbal communication skillsStrong knowledge of Microsoft Office applications (particularly Outlook, Excel, and PowerPoint)We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
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