Description The Global RAD Operations (GRO) network delivers millions of packages and smiles to Amazon internal customers every day. GRO is looking for a motivated, customer-focused individual to join our team as an Engineering Technician. This leader will work closely with our Operations and Engineering team to improve the quality of processes. They will also be responsible for monitoring, reporting, and investigating any process failures. GRO’s workflow has three major components: First Mile – receiving and stowing product in RAD; Middle Mile – picking, prepping, and packing the product for shipment; and Last Mile – delivering product to the internal customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Responsibilities: • Support engineering with process audits program by performing daily audits, and follow up on resolving non-compliance. • Collaborate with area managers and engineer to support change implementation. • Review and write SOP for operations, as required. • Be the voice of associate in identifying gaps, and escalating it to the engineering team. • Support and work in assigned department as required. • Assist the floor as an associate resource, training associates, and verifying SOP compliance. • Participate in Operational Excellence initiatives in some capacity. • Collaborate with operations and work on analyzing delivery defects and risks. About the team The Ops Engineering & Analytics Team which is at the heart of the OpsTechIT Supply Chain Fulfillment Operation is responsible for designing, building, and maintaining the infrastructure, tools, and processes necessary to ensure smooth functioning of the RAD Operations. This is a multidisciplinary team that combines elements of Ops Engineering, Analytics, Quality Engineering, Materials Management and Learning & Training. The team's focus is optimizing the performance, reliability, and scalability of RAD processes. The team's expertise in building and maintaining complex systems and processes ensures that the RAD operations can operate efficiently, effectively and securely. Basic Qualifications - High School Diploma or Equivalent Diploma or one year of continuous Amazon experience - Demonstrated problem solving skills and analytical skills - Ability to work flexible schedules/shifts/areas - Experience in Microsoft Office, Intermediate excel skills for data analysis. Preferred Qualifications - Completed Bachelor’s Degree - Excellent interpersonal skills - Good communication skills (written and verbal) - An awareness and willingness to use Operational Excellence tools and techniques Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.