The Engineering Technician II will perform assignments that are not completely standardized or prescribed. The role requires selecting or adapting standard procedures or equipment, using fully applicable precedents. The technician will receive initial instructions, equipment requirements, and advice from a supervisor or engineer as needed and will perform recurring work independently. Work will be reviewed for technical adequacy or conformity with instructions. 

Primary Responsibilities:

Installing, supporting, and maintaining communication circuits 

Performing technical analyses of hardware and transmission facilities using various diagnostic tools to support efficient network operations 

Identifying, diagnosing, and resolving technical problems related to VoIP or network failure/integrity and usage of PC hardware and software 

Identifying, diagnosing, and resolving technical problems related to inside and outside cable plant 

Work as the interface between AEGIS and cable plant Managed Service Providers. 

Utilizing existing knowledge while building additional knowledge of the company, client, and processes 

Resolving work orders for Cable Plant, Network, and VoIP issues 

Resolve VoIP and analog phone lines and issues 

Solving a range of straightforward problems 

Analyzing possible solutions using standard procedures 

Completing work with a moderate level of guidance and direction 

Solving standard problems by analyzing possible solutions using experience, judgment, and precedents 

Impacting the quality of own work and the work of others on the team 

Working within guidelines and policies 

Explaining information to others in straightforward situations 

Basic Qualifications:

High School diploma with 4 or more years of relevant experience 

3+ years of cable plant experience working with fiber optic, copper, and category cabling 

1+ years’ experience troubleshooting complex routing and switching issues 

1+ years’ experience configuring switches, routers, network appliances, WAN acceleration devices 

Basic network troubleshooting skills 

Basic inside and outside cable plant skills 

Basic troubleshooting skills with VoIP and analog phone lines 

Excellent customer service skills 

Excellent oral and written communication skills 

Ability to lift and carry 50 lbs. for up to 100 feet at a time; ability to lift 25 lbs. vertically using ladders 

Ability to work in confined spaces, such as raised floors or communications closets; ability to work in noisy environments, such as data centers and operations centers; ability to stand or sit for 8 hours at a time 

Preferred Qualifications:

CCNA or other Networking Certification 

Cable plant experience with inside and outside cable plant 

VoIP and analog phone experience 

Organized and detail-oriented 

Strong leadership skills 

Self-motivated/self-directing 

Strong collaboration, prioritization, and adaptability skills 

Relationship-building skills 

Ability to manage and prioritize own work and that of the team 

Independent decision-making 

Analytical thinking and problem-solving abilities 

Ability to effectively communicate with all organizational levels (from SMEs to Senior management) 

Ability to analyze problems at various levels (detail level, overall organizational impact, etc.) 

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.