Welcome page Returning Candidate? Log back in! Enrollment Agent I - In Journey (Market Route - Wichita, Kansas) Job Locations US-KS Req ID 2024-6838 Category Customer Service/Support Type Full-Time Regular Security Access Level Access 2: US Citizenship (Dual Allowed) / TSA approved (eQIP) Work Schedule Core Business Hours Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities

The Mobile Travel Brand Ambassador work at the airports, agencies, and across IDEMIA Enrollment Services Network engaging with travelers to increase awareness and participation in the Enrollment Service programs. The ideal candidate for this position is an excellent communicator who thrives in a fast-paced, customer-facing environment while always maintaining professionalism. You will be working at the intersection of identity and travel where IDEMIA is driving a frictionless travel experience for consumers with privacy at its core.

 

Responsibilities

Drive program enrollments by engaging travelers and selling them the benefits of TSA PreCheck Conduct enrollment services as a certified Enrollment Agent using state of the art biometric and identity document authentication technologyExceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and existing TSA PreCheck members Comply with all privacy and security guidelines, policies and procedures at all timesAnalyze performance metrics, customer feedback and environmental observations to make informed suggestions on improving operations and customer serviceCoordinate communications between IDEMIA and 3rd party stakeholders that provide facilities for enrollment servicesMaintain a clean and safe work environment

 

Working Conditions and Requirements

Travel is required (>100%)Overnight travel may be required Ability to stand for >8 hours per dayA company vehicle may be assigned in some areasModerate physical effort with frequent walking, lifting, and/or moving of materials up to 40 poundsInstall enrollment hardware, maintain, and follow technology and security policiesAbility to maintain a high level of productivity under minimal supervisionAirport environment, other retail settings, workshops, and enrollment locations Effectively schedule transportation to and from assigned locations, abiding by security protocols, badging, parking, and dress code Qualifications Positive and energetic attitudeSelf-motivated, customer service-driven achiever interested in selling TSA PreCheckPrevious sales and/or customer service experience a plus committed to protecting customer privacy at all timesProficient computer skills (Microsoft Office, including Outlook, Word, PowerPoint, and Excel)Open availability and flexibility are a must – ability to work a variety of shifts including early mornings, evenings, and weekends (40 hours per week)High school diploma or equivalent degreeMust be at least twenty one (21) years oldMust be United States citizen (dual citizenship may be allowed)A valid driver’s license and a reliable transportation Ability to work independently and as part of a teamAct with integrity, honesty and knowledge that promote the culture, values, and mission of IDEMIA Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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