Job Posting Title:

Enrollment and Student Success Coordinator

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Hiring Department:

Extended Education Ventures

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Dec 15, 2024

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Extended Education Ventures (EEV) (https://extendedcampus.utexas.edu/) is a self-supporting unit within The University of Texas at Austin that enables the development, delivery, and promotion of continuing and professional education across the university.

At EEV we strive to create a talented and supportive workplace. To ensure alignment, we follow these fundamental core values: Service, Collaboration, Belonging, Excellence, Future-focused, and Integrity.

This position requires an in-person, on-campus work schedule with limited options for remote work.

Must be eligible to work in the US on a full-time basis for any employer without sponsorship.

Purpose

The Student Enrollment and Success Coordinator will fulfill recruitment and enrollment activities associated with specialized master’s programs. The selected candidate should be passionate about creating an amazing application experience by building rapport, answering questions, providing guidance, and solving problems based on understanding of each student’s unique background, motivation, challenges, and future goals.

Responsibilities

Serve as primary point of contact for prospective students, with interest in applying to the University’s non-formula-funded graduate programs. Proactively nurture and support interested students identified through lead generation activities to drive enrollment growth. Be a subject matter expert in the details/features/benefits and application and enrollment processes for assigned programs. Apply a systematic approach to collecting information about prospective students and developing recruitment relationships over time.

Support applicants by providing guidance on needed access and resources. Advise students regarding enrollment issues and maintain application records in EASI, Slate, and Salesforce as required.

Monitor and manage enrollment key performance indicators, including those covering lead management, enrollment conversion, student satisfaction, and student success. Identify opportunities for intervention to improve outcomes, including partnering with program coordinators and other EEV teams to identify opportunities for enhancing the student experience.

Attend and participate in enrollment and recruiting events, such as information sessions, office hours, industry trade shows, and professional conferences.

Coordinate with EEV Marketing on the development of communication and enrollment management plans to support lead generation and enrollment management strategy.

Collaborate with relevant product managers, marketing coordinators, and partner units to drive continuous improvement and innovation activities for assigned areas of study.​

Assist Enrollment and Success Team on providing backup support for other Option III, professional, and continuing education programs.

Required Qualifications

Bachelor’s degree. Three years of experience coordinating or administering a program of student recruitment and enrollment. At least two years customer or student service/advising experience in a higher education setting. Basic understanding of academic, continuing, and professional education landscape. Customer service mindset, eager to identify and solve problems to enhance the student experience. Ability to work collaboratively on a team, including serving in capacities beyond job responsibilities when needed and respecting boundaries of roles. Very strong interpersonal communication skills and the ability to work with a variety of audiences. Excellent verbal, written and organizational skills. Possess a high level of detail. Ability to self-start and operate with little supervision. Ability to respond under tight deadlines. Ability to work well under pressure and multi-task in a fast-paced environment. Demonstrated proficiency with MS Office. Professional demeanor.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Master's degree. More than the required amount of experience especially in higher education student recruitment. Experience on an enrollment or advising team in a higher education setting. Experience in self-supporting or for-profit enterprise. Experience supporting UT academic programs, including non-formula-funded programs or other non-traditional student experiences. Experience working with online courses and/or programs. Experience with Salesforce.

Salary Range

$50,000 + depending on qualifications

Working Conditions

Work performed in a standard office environment

Repetitive use of keyboard at a workstation

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.