Job Description:

POSITION SUMMARY:

The Enrollment Counselor position at Pacific Oaks supports all recruitment, admissions, and advising efforts at the college. Additionally, it helps with activities by handling communications, information and paper flow with prospective and admitted students. The successful candidate will be an articulate, organized, results driven, a dynamic and enthusiastic leader, and a team player.

This position is located in Pasadena and reports directly to the Director of Admissions.

SUPERVISION RECEIVED:

The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

ESSENTIAL FUNCTIONS:

Customer Service & Communication

Provide excellent customer service to prospective students throughout the full admissions recruitment process.

Counsel prospective students on completing Admissions requirements, academic programs, admission options, financial aid opportunities, and campus tours.

Assist new and continuing students with the registration process.

Conduct follow-up with prospects and applicants through phone and written correspondence.

Admissions Goals & Outreach

Meet daily expectations for outbound calls and setting campus consultations.

Meet or exceed Admissions benchmark goals.

Plan and coordinate on-campus Information Sessions and Open Houses for prospective students.

Team Collaboration & Meetings

Regularly attend department staff meetings.

Liaise with corresponding departments to support the admissions team.

Ensure students meet with Faculty Advisors to outline program completion plans.

Administrative & Data Management

Track and document all communications with inquiries, applicants, and students using Salesforce and Campus Vue.

Ensure accurate record-keeping for all recruitment activities.

Flexibility & Availability

Be available to work evening shifts and rotating Saturday shifts as needed to support recruitment efforts.

Diversity & Inclusion

Contribute to a work environment that values diversity, fosters respect, and promotes skills to engage with individuals from various cultures and backgrounds.

Other Duties

Perform additional duties as assigned to support the Admissions Office and the institution.

Is regular attendance an essential function?  ☒ Yes          ☐ No

ESSENTIAL KNOWLEDGE, SKILLS and ABILITIES:

Knowledge:

Program Knowledge: Familiarity with CFP, HD, SOE programs, and state licensure requirements.

Skills:

Consultative Approach: Skilled in addressing concerns and assisting with enrollment decisions.

Communication Skills: Excellent written and verbal communication.

Abilities:

Goal-Oriented: Accountable for meeting monthly goals and performance expectations.

Relationship Building: Effective in establishing rapport with prospective students.

Time Management: Strong organizational and multi-tasking abilities.

Independent and Collaborative: Capable of working both independently and collaboratively in a fast-paced environment.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

Non-Traditional Students: Experience with non-traditional student populations.

Credentialing Information: Knowledge about credential program information and school credentialing requirements.

Industry Knowledge: Familiarity with the education sector.

Sales Knowledge: Familiarity with sales and account management.

Skills:

Professional Interaction: Skilled in networking and group presentations.

Inquiry Management: Effective in generating and following up on inquiries.

Public Speaking: Excellent presentation skills.

Abilities:

Self-Motivated: Goal-oriented and proactive in recruiting students.

Event Coordination: Proficient in planning logistics and coordinating events.

Consistent Performance: Proven track record of consistent results.

Admissions Guidance: Experienced in enrollment and academic advising.

Positive Attitude: Promotes a healthy work environment.

Travel and Flexibility: Willing to travel and work flexible hours, including evenings and weekends.

POSITION QUALIFICATIONS:

Required:

Education: Bachelor’s degree or 3-4 years of work experience in admissions, recruitment or enrollment.

Preferred:

Experience: 1 year of college admissions, non-traditional higher education recruitment, or sales experience preferred.

TYPICAL WORKING CONDITIONS

Office environment; typically, 70 degrees

Noise level is usually quiet to moderately noisy while in the office

EQUIPMENT USED:

Computer/Laptop

Telephone

Copier, scanner and fax machines

ESSENTIAL PHYSICAL & MENTAL TASKS:  

Physical Demands:

☒ Standing                        ☒ Lifting:  10 Lbs.      ☒ Pushing/Pulling                           ☐ Driving

☐ Walking                          ☒ Carrying                  

☒ Hearing                       ☒ Speaking

☐ Reaching                        ☒ Writing                     ☐ Squatting/Kneeling                   ☒ Seeing

☐ Climbing                         ☐ Pushing                   ☒ Other:  Typing

Physical Environment - Exposed to: 

☒ Noise                              ☐ Heat/Cold                     ☐ Fumes/Gases              

☐ Human Tissue/Fluids

☐ Chemicals                      ☐ Carcinogens                  ☐ Dirt                                  

☐ Animal Tissue/Fluids

☐ Toxic Chemicals           ☐ Radiation                        ☐Other: 

☐ Biohazardous Material

Mental Demands: 

☒ Reading                       ☒ Frequent Interruptions          

☒ Periods of Concentrated Attention   

☒ Detailed Work             ☐ Irregular Work Schedule        

☒ Frequent Contact with People

☒ Frequent Deadlines    ☐Other: 

☒ Multiple Concurrent Tasks

TRAVEL: Up to 5% of total time

ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job: 

The noise level in the work environment is usually quite to moderately noisy while in the office.  The office temperature is about 70 degrees.

DECISION MAKING:

The position is governed by the policies of Pacific Oaks, along with established procedures for the department.

CONTACT RESPONSIBILITIES:

Routine exchange or presentation of information.

Responsible for demonstrating professionalism and leadership in resolving conflicts with students and employees.  Recommends alternative approaches to solve problems and conflicts. 

FINANCIAL RESPONSIBILITY:

This position does not require the management of budgets, but it is required to follow Pacific Oaks policies for purchasing and budget approvals.

Compensation & Benefits

This opportunity is budgeted at $20.00-21.50 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

https://www.pacificoaks.edu/about/careers-pacific-oaks/

Pacific Oaks is an Equal Opportunity Employer.

Pacific Oaks participates in E-Verify and verifies identity and employment eligibility of all persons hired.
 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Pacific Oaks offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.