Role Summary

The Enrollment Representative is responsible for processing requests from clients to set up or update customer information/manual eligibility data requests both manually and electronically.  This involves both data entry and updating existing electronic eligibility and online enrollment (OLE) accounts.  This position is critical role in providing high quality and accurate results as the data entry provides ID cards and benefit coverage to Cigna customers.

Responsibilities

Process inbound client requests to enroll new membership, make edits to existing or process terminations to existing membershipProcess transactions on fallout reports using specific work instructions for each of the various reportsPerform research to identify and resolve inconsistencies in eligibility data through individual analysisAssist in the client set up for electronic eligibility and online enrollment tools, following specific work instructions and guidelines provided by internal resourcesAssist with testing as needed; input enrollment in to test environment and process enrollment examples and provide input during testing on the outcomeAdditional responsibilities as assigned

Expectations

Assess the inbound request/files and complete the data entry into Diamond following work instructions with accuracy and speedConduct Iteam loads, MTRs, and BOTS to assist with OLE and Electronic eligibility needsProcess MBA enrollments at point of VOB/GOP submissionAssist with Middle East enrollment as identifiedLoad and test enrollments per examples provided in test/UAT environmentCommunicate with all necessary internal and external business partners in a professional manner in a variety of communication styles (i.e. e-mail, telephone, Webex meetings, etc.)

Competencies:

Action OrientedCustomer FocusCross-Cultural SensitivityDrive for ResultsLearning on the FlyOrganizingPriority SettingProblem SolvingTime Management

Qualifications

High School Diploma or GED required. Bachelor’s Degree preferred2+ years’ experience in with US or International healthcareStrong Written and verbal communications skillsPrevious work experience in a fast-paced business environmentHigh Attention to detailDemonstrated ability to consistently meet and exceed performance metrics such as productivity and qualityAdept computer skills, with experience navigating multiple systems to complete a single taskIntermediate to advanced skills using Microsoft Office products, specifically Excel and Outlook (V-Look up proficiency, pivot tables, formulas)Strong Analytical Skills and problem solving skillsAbility to Learn Quickly

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.