Welcome page Returning Candidate? Log back in! Enterprise Account Client Services Technology Manager Job Locations US-Nationwide Requisition ID 2024-1296486 Category (Portal Searching) Enterprise Accounts Business Unit AUS Overview

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Allied Universal® is hiring a Enterprise Account Client Services Technology Manager. The Client Services Technology Manager will ensure the deployment of technical tools and resources, effectively deliver services and training, and serve as an internal subject matter expert providing knowledge and advise regarding Allied Universal technology and systems.

 

RESPONSIBILITIES:

Drive the implementation and compliance of HELIAUS® during the contractual rollout phase in 2024Serve as the first point of contact for HELIAUS® support for client sites, coordinating with branch resources as necessaryLead initiatives to promote the regular and effective use of the HELIAUS® platform across all client sitesContinuously review HELIAUS® analytics and data to identify any non-compliance issues with system usage at any client site and design and implement improvements as necessaryRegularly produce training materials for end users of HELIAUS® and other technical systems used at client sitesDrive Mercury adoption, compliance, messaging, and other needsCollaborate closely with portfolio leadership on projects requiring reporting via a technology platform or productSufficiently present project plans, scopes of work, development schedules, work products, outstanding work orders, subcontractor utilization, and present/identify foreign-owned productsKeep abreast of new technology deployments and lead adoption at high profile customer sitesStay informed in the industry, identify technologies that may present a benefit to the security programs at client facilities

QUALIFICATIONS:

High school diploma or equivalentMust possess, or be able to obtain, a Department of Defense (DoD) security clearanceDue to the nature of our client’s business and contractual requirements, must be a U.S. Citizen or be classified as a U.S. PersonWork experience involving training related efforts and goalsDemonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlinesHighly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technologyProfessional, articulate, and able to use independent judgment and discretionOutstanding oral and written communication skillsAbility to successfully interact at all levels of the organization, including with clients

PREFERRED QUALIFICATIONS:

Bachelor’s Degree in Criminal Justice, Business, or another related fieldPrior experience in law enforcement and/or military, and/or relevant experience at a DoD Defense Contractor site in a cleared environment

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Pay Rate:$68,000-$75,000

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Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

 

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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