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The Enterprise IT Support Engineer I –A/V is responsible for support and troubleshooting for all A/V equipment to include audio, video, electronic communications and presentation systems equipment for all levels of the QTS organization. This hybrid role will ideally also support any IT or technical computer needs, thus one should also have experience in desktop support to include firewalls, routers or similar IT experience. The ideal candidate will be well versed in the A/V operations and troubleshooting and be able to identify which issues require escalation to our vendor partners.

RESPONSIBILITIES, other duties may be assigned.

Assisting with the setup, testing, operation, and tearing down of audio visual, videoconference, web meeting equipment; e.g. video data projection systems, computers, audio- and video-conferencing equipment, microphones, video cameras, webcam, audio systems, and operation of integrated A/V systems.Meet with internal and external customers to gather meeting requirements, provide customers overview of their A/V options and make recommendationsCoordinate, test, run and troubleshoot VTC and web meetingsCoordination and participation in design, installation, configuration and integration of systemsAssists in code upload as needed by vendorsRun Help request problem ticketsTroubleshoots and diagnoses malfunctions to eliminate problem quickly, partnering with our vendor for issues that require escalationPull and terminate low voltage cable of all types; experience with fiberTrack and maintain stock levels of A/V equipment

BASIC QUALIFICATIONS

Associates degree in IT related field or equivalent professional experienceThree or more years of A/V experience in a corporate or professional environmentPrior experience supporting Webex or related product configuration managementProficient with audio visual components, integrations, management and designSolid understanding of IP networkingExperience with end user desktop troubleshootingUS Citizenship for this position is required by law due to federal customer contracts

PREFERRED QUALIFICATIONS

Professional certifications (CTS, CTS-D, CTS-I)One or more years of experience in Cisco VTC infrastructure including software, hardware and bridge configurationExtensive experience working with CRESTRON and Cisco Grid Infrastructure

KNOWLEDGE, SKILLS AND ABILITIES

Excellent interpersonal skills with the ability to interface with all levels of the organizationSelf-starter with the ability to work independently in a fast-paced team environmentMust be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.