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The Enterprise IT Support Engineer I will be responsible for providing assistance where needed for common desktop support issues while performing with little supervision. This position will require a broad knowledge of common desktop support issues. A proven ability to successfully analyze and perform problem resolution with an emphasis on customer satisfaction is a must. Successful candidate will possess an established background supporting end users in a dynamic environment and the ability to meet demanding deadlines when necessary.

RESPONSIBILITIES, other duties may be assigned.

Responsible for desktop support, printing support, VPN support (may include support for telecommuters) and limited server supportProvide helpdesk service to end-users, troubleshooting issues related to personal computers, applications, networks and IP phonesProvide onsite assistance for Systems Engineers when neededInstall new or maintain existing desktops based on specificationsParticipate in the design of new or changing systemsParticipate in functional test planning and testing for the assigned functional area(s) or project(s)Participate in problem solving and troubleshooting for the assigned task(s),functional area(s) or project(s)Share knowledge by effectively documenting workStay current with changes in the technical area of expertiseDevelop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s)Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolutionProvide weekly status reports on individual projects and tasks

BASIC QUALIFICATIONS

Associates degree or equivalent professional experienceTwo or more years of help desk, technical support, or desktop support experienceOne or more years of experience & knowledge of Windows 7/10, MSOffice, network connectivity, printer installation and mapping, etc.Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office, Office 365,Visio, Project, Slack, Acrobat, SEPWorking knowledge of Active Directory, basic Windows security, and file and share permissionsExperience with iOS/Android device setup and troubleshooting, preferably including use of Workspace ONEUS Citizenship for this position is required by law due to federal customer contracts

PREFERRED QUALIFICATIONS

One or more years of experience with Exchange user administrationFamiliarity with ServiceNowA+ Certification
 

KNOWLEDGE, SKILLS AND ABILITIES

Excellent interpersonal skills with the ability to interface with all levels of the organizationSelf-starter with the ability to work independently in a fast-paced team environmentMust be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.