Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4) The **Enterprise IT Support Engineer I** will be responsible for providing assistance where needed for common desktop support issues while performing with little supervision. This position will require a broad knowledge of common desktop support issues. A proven ability to successfully analyze and perform problem resolution with an emphasis on customer satisfaction is a must. Successful candidate will possess an established background supporting end users in a dynamic environment and the ability to meet demanding deadlines when necessary. **RESPONSIBILITIES,** other duties may be assigned. + Responsible for hardware and application support and limited server support + Providing support for both on-premises and remote employees (national and international) + Provide desktop support to end-users, troubleshooting issues related to Windows and MacOS devices, software, and peripheral equipment + Provide onsite assistance for Systems Engineers when needed + Deployment of end-user equipment and maintaining inventory + Participate in the design of new or changing systems + Participate in functional test planning and testing for the assigned tasks + Participate in process improvement and documentation for any supported systems and services + Stay current with changes in the technical area of expertise + Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s) + Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution + Provide weekly status reports on individual projects and tasks **BASIC QUALIFICATIONS** + Associates degree or equivalent professional experience + Two or more years of desktop support and customer support experience + One or more years of experience & knowledge of Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and support of peripheral devices (printers, scanners, etc.) + Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office 365, Adobe, Cisco products + Working knowledge of Hybrid Azure/Entra Active Directory, fundamental Windows and/or MacOS security, and file and share permissions **PREFERRED QUALIFICATIONS** + One or more years of experience with administration of Mobile Device Management solutions (Microsoft Intune, Jamf) + Familiarity with ServiceNow + Familiarity with Remote Monitoring & Management (RMM) solutions (Bomgar, Teamviewer, etc.) + Familiarity with Cisco VPN solutions (AnyConnect, Secure Connect) + A+ Certification **KNOWLEDGE,** **SKILLS** **AND ABILITIES** + Excellent interpersonal skills with the ability to interface with all levels of the organization + Self-starter with the ability to work independently in a fast-paced team environment + Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor \#LI-MW2 We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team. At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve. We are powered by people. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: + Roth and Traditional 401(k) matching contributions with immediate vesting + Every employee is bonus or commission eligible + Generous PTO Accrual plus additional Paid Volunteer Days + Paid Holidays Annually/Holiday compensation when worked + Pet and Legal Insurance + Q-Rest Sabbatical Program + Q-Anniversary Service Award Program + Parental Leave for primary and secondary caregivers + Military Benefits Package + QTS Charitable Matching Gift Program + QTS Scholarship for Employee Dependents + QTS Crisis Fund + Wellness Program + Tuition Reimbursement Program