Currently, **ManTech** is seeking a motivated, career and customer-oriented **Enterprise IT Support Officer (EITSO)** to serve on a Dedicated Support Team of Network Telephony Installers supporting the Voice Program Recap Office (VPRO) in **Herndon, VA** . In this role, you will install network equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules. **Responsibilities include, but are not limited to:** + Interact with end customers daily and must have appropriate interpersonal skills. + Work with on a team of telephony personnel to complete designs, see the designs completed on time and on budget. + Understanding and following Critical Design Review documents and cable run lists to complete installation projects in a timely manner. + Understanding both the current and future IP network architecture and standards. + Performing high quality installation work in an efficient manner. + Running and terminating cables to voice switch equipment. + Installing and troubleshooting a variety of telephones at user locations + Working with users to resolve issues with telephone service. + Performing surveys as necessary to collect or validate information for the engineering or VSIT personnel. + Mounting voice and network equipment in racks and running and connecting both power and service cabling as appropriate. + Dressing cabling appropriately according to industry and Sponsor standards. + Local travel may be required between customers buildings. + May have supervisory responsibilities. _Hours of coverage:_ Hours will depend on the specific team being supported. Generally, requests are to provide support between the hours of 6:00 a.m. – 6:00 p.m. **Basic Qualifications:** + Minimum 10 years of experience with implementation of the following infrastructure networks: + Experience in the customer's classified and unclassified LAN infrastructure. + Minimum 10 years of experience installing and troubleshooting telephone instruments and media gateways on the Sponsors classified and unclassified networks. + Some experience with implementation on the Sponsor's new unclassified network LAN infrastructure. + Experience reading and understanding cable run lists. + Experience in a variety of cabling areas including 110 type cross connections, RJ45 patch panels, wire wrap terminals, copper cable terminations, DSX Panel T-1 cabling, fiber terminations. + Excellent knowledge of various cabling methodologies, industry standards and troubleshooting techniques. + Ability to work with engineering personnel to assist them with any technical issues encountered. + Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.  + Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills. + Ability to embrace diverse technical disciplines and excellent customer service skills. + Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job. + Attention to detail, leadership, and collaborative and independent work process. + Demonstrated problem solving and technical skills to resolve critical IT issues. + Must be a self-starter, work independently, and work with a clear and defined mission. + Must demonstrate ability to thrive and succeed in a challenging environment. + BA/BS and 9 years of experiences, or a combination of education and work experience equivalent to 13 years. **Preferred Qualifications:** + VoIP Telephone Installation experience. + Related work experience in a technical help desk position and IT hardware and cabling installation. + IAT III certification. + Experience with ServiceNow ITSM & ITOM. + ITIL® v4 Foundation, or higher, certification. **Security Clearance Requirements:** + Ability to Obtain and Maintain a TS/SCI with Polygraph Security Clearance. **Physical Requirements:** + Must be able to remain in a stationary position 50%. + Must be able to move/traverse within and between buildings and offices. + Must be able to position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces. + Able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.  + Must be able to move Audio/Visual or Computer equipment weighing 50 pounds or more, some equipment may require team-lift or the use of carts.  + Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.