Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for an enterprise IT support officer (EITSO) to support the IT incident management team in providing technical support and customer service.

Job Duties/Responsibilities:

Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problemsMaintains a troubleshooting tracking log ensuring timely resolution of problemsWorks independently, receives minimal guidanceActs as a resource for colleagues with less experienceHas knowledge of best practices and how own area integrates with othersSolves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of informationImpacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policiesExplains complex conceptsHours will depend on the specific team being supported. Generally, requests are to provide support between the hours of 6:00 a.m. – 6:00 p.m.

Required Clearance

TSSCI with poly (tssci) (#polygraph)

Required Qualifications:

Requires conceptual and practical expertise in own area and general knowledge of related areasAbility to act as a resource for other team members; may lead projects with limited risks and resource requirementsBA/BS and 10 years of experiences, or a combination of education and work experience equivalent to 13 years

Our enterprise IT support officer's earn between $79,300 - $194,135. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Herndon, Virginia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-45787 Date posted 11/19/2024