**Enterprise Monitoring & Support Specialist IV** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Reston **Alternate Location(s):** United States, Reston United States, Plano **Position ID:** J0225-1885 **Employment Type:** Full Time U.S. - Technology as a force for good (https://youtu.be/UbZD5PAAET0) By playing this video you consent to Google/YouTube processing your data and using cookies –Learn more (xweb.asp?clid=21001&page=cookiespolicy#integrationofyoutube) . **Position Description:** CGI has an immediate need for an Enterprise Monitoring & Support Specialist IV to join our team. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies. • This position is located in Reston, VA or Plano, TX. A hybrid working model is acceptable. • We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years! • We have over 92,000+ CGI Members in 40 countries and over 5k+ loyal Clients who are leveraging our end-to-end services across the globe ​​​CGI is looking for an experienced Enterprise Monitoring & Support Specialist IV who will be responsible for managing incidents, ensuring application health and performance, and maintaining high levels of service quality. With a focus on collaboration and analysis, you will work closely with incident management teams to resolve issues promptly. The position demands strong technical skills, attention to detail, and the ability to work under strict service level agreements, making it ideal for individuals who thrive in fast-paced, dynamic environments.​ This is a 24x7 environment, so candidates must be flexible to work any shift on any day, potentially including holidays and weekends.​ **Your future duties and responsibilities:** This role is critical in ensuring the smooth operation of IT services within an organization. As a collaborator/analyst in incident management, the individual will be at the forefront of maintaining system integrity and availability. This involves a proactive approach to identifying and resolving incidents, requiring a deep understanding of the IT infrastructure and the ability to coordinate effectively with various teams. The role demands a high level of technical expertise to guide the resolution process, analyze data from monitoring tools, and communicate effectively with stakeholders. Additionally, the individual will contribute to continuous improvement by recommending process enhancements and participating in post-incident reviews to prevent future occurrences. This position is pivotal in minimizing downtime and maintaining optimal operational flow, thereby supporting the organization's overall performance and reliability. ​ **Required qualifications to be successful in this role:** • 6+ years' hands-on experience in the IT industry • 6+ years' hands-on experience with AWS, ServiceNow • 5+ years' hands-on experience with Catchpoint, Dynatrace, and other observability tools • 5+ years' hands-on experience with technologies such as firewalls, routers, load balancers, VPN, Apache, WebLogic, LDAP, Active Directory, Exchange, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring, and access management solutions for single sign-on. • Proficiency in managing various IT infrastructure components, including but not limited to Unix/Linux Servers, Wintel Servers, AWS, and network systems. • Senior-level expertise in Amazon Web Services (AWS) and DynaTrace is highly desirable. • Proven track record of a methodical approach to problem identification, monitoring, and resolution. • Exhibits outstanding organizational skills, ensuring tasks are completed efficiently and in a timely manner. • Ability to dissect and analyze various components of infrastructure and application environments, especially during incident triage. • Possesses a keen eye for detail, crucial for maintaining high-quality standards and accuracy in work. • Skilled in analyzing data from dashboards and monitoring tools, identifying trends and patterns to optimize application performance. • Capability to influence other technical teams and clearly articulate troubleshooting steps. • Experience in effectively communicating with all levels of management and the ability to present technical issues in layman's terms. • Demonstrates superior written and verbal communication abilities, essential for effective team collaboration and client interaction. • Proficiency in managing large conference calls during incidents involving diverse personnel and management levels. • Capable of navigating through conflicts, showcasing strong interpersonal skills and conflict resolution strategies. • Manages a high volume of work effectively, demonstrating exceptional time management and prioritization skills. • Strong relationship management abilities and the capacity to multitask effectively under high-pressure situations. • Thrives in dynamic, fast-paced work settings, adapting quickly to changing priorities. • Familiarity with infrastructure as code tools such as CloudFormation or Terraform. • Experience in managing and troubleshooting Middleware products in UNIX and Linux environments, with an understanding of Service Oriented Architecture (SOA) and Java. • Knowledge of cloud platforms like Azure or Google Cloud. • Previous experience in the financial industry or FinOps is advantageous. Education: • Bachelor's Degree in an IT related field or higher • AWS Solution Architect Associate certification or higher​ **CGI anticipates accepting applications for this position through March 31st, 2025.** ​​​ \#LI-USCSG CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100.0 - $130,600.00 CGI’s benefits are offered to eligible professionals on their first day of employment to include: • Competitive compensation • Comprehensive insurance options • Matching contributions through the 401(k) plan and the share purchase plan • Paid time off for vacation, holidays, and sick time • Paid parental leave • Learning opportunities and tuition assistance • Wellness and Well-being programs **Skills:** + Java + Linux + Oracle + ServiceNow + SQL + Terraform + Unix **What you can expect from us:** **Together, as owners, let’s turn meaningful insights into action.** Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.** We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.