Summary Enterprise Monitoring Team Lead Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!  Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace. The Enterprise Monitoring Team Lead will oversee the planning, implementation, and maintenance of our organization's network, systems, security and application monitoring. The Enterprise Monitoring Team Lead will play a critical role in ensuring the reliability, security, and optimal performance of our network, security systems, and applications. This role involves leading a team of network and security operators and collaborating with cross-functional teams to deliver seamless monitoring services. Responsibilities Lead and mentor a team of network monitoring operators, providing guidance, training, and performance evaluation to ensure a high level of technical expertise and operational efficiency. Work closely with cross-functional teams, including Infrastructure, security, and applications, to align monitoring strategies with business objectives and support the implementation of new tools and applications. Monitor the customer’s IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability. Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions. Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations. Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner. Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations. Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness. Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles. Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues. Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems. Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities. Other duties as assigned. Qualifications Bachelor's degree in computer science or a related technical discipline; and Additional years of experience can be used in lieu of a degree 5+ years of relevant experience CompTIA Security+ required Active TS/SCI clearance with ability to obtain CI Poly. Knowledge, Skills and Abilities: Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment. Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals. Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. Excellent skills in Microsoft Word, Excel, and other Office applications. Proficient with Microsoft Office Applications, experience working in a home office setting and the ability to train end users on frequently asked technical issues. Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired. Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it. How you’ll grow  At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.    We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.    Benefits  At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.  Learn more about what working at Chenega MIOS can mean for you.    Chenega MIOS’s culture  Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.    Corporate citizenship  Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Chenega’s impact on the world.  Chenega MIOS News- https://chenegamios.com/news/    Tips from your Talent Acquisition Team  We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:  Chenega MIOS web site - www.chenegamios.com  Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm  LinkedIn - https://www.linkedin.com/company/1472684/  Facebook - https://www.facebook.com/chenegamios/ #Chenega Agile Real Time Solutions, LLC