Description Are you an experienced telecom professional who has engaged with customers for transformative cloud projects? Are you looking for an exciting and fast-paced career working with both business and technology executives to accelerate the benefits from the cloud? We’re searching for an Enterprise Service Manager (ESM) to join the Telco, Media and Entertainment, Games, and Sports global practice of the AWS Professional Services (ProServe). The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs. Key job responsibilities • Engaging with customers to understand their business drivers and application portfolio, and to attain trusted advisor status • Developing a long-term Cloud Strategy for customers • Identification and development of specific opportunities and business value propositions • Deal shaping; including estimations and deal pricing • Contract negotiations, and closing • Work with our shared delivery teams, and partner to oversee delivery of projects, and attainment of revenue About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - Bachelor's degree, or experience in a professional field or military - Experience in cloud based solution (AWS or equivalent), system, network and operating system - Five or more years experienced in selling or managing telecommunications solutions with professional services to enterprise customers Preferred Qualifications - AWS Associate level certification - Speak, write, and read fluently in Spanish - Speak, write, and read fluently in German - Speak, write, and read fluently in Arabic - Speak, write, and read fluently in French - Speak, write, and read fluently in Italian Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates.