Overview
Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.
ResponsibilitiesWe have an exciting opportunity available in the Quest UEM Technical Support team.
As a Enterprise Technical Support you will be responsible for providing technical support across the Quest Unified Endpoint Management suite of products via phone, chat, web & email.
Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues with development and effectively communicate solutions to customers is crucial to the role.
Takes the lead in working with team members and also assists engineers on resolving customer issues Ability to take on more challenging technical issuesResolves customer enquiries and issues on time, professionally and with a positive attitude to achieve customer satisfactionEnsure support case information is updated, organized, accurate and easy to followCompetently review and publish KB contentMentoring newer support engineers on product knowledge, systems and proceduresManage complex issues for Premier customers QualificationsQualifications
Experience in the following KACE products is nice to have. KACE SMAKACE SDAKACE Cloud MDMCapability to analyse complex cases and be able to provide root cause analysis on a specific case Overalll 4+ years of work expereince is required.3+ years of support background or relevant work experience in the technologies listed below is highly prefrredKnowledge of Windows & Linux operating systems, and TCPIP networkingExposure to virtualization technologies (vSphere, HyperV, Nutanix)Effective and efficient problem-solving skillsAbility to work in fast paced, dynamic environmentAbility to be professional and have timely management of personal workload covering multiple problemsKeep up to date with emerging technologies and latest Microsoft product versionsDelivery of excellent customer serviceAwareness of Change Control ProcessStrong deep dive troubleshooting techniques
Company Description
At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. We’re not the company that makes big promises. We’re the company that fulfils them.
We’re Quest: Where Next Meets Now.
Why work with us!
When we see something that could be improved, we get to work inventing the solution.Our people demonstrate our winning culture through positive and meaningful relationship.We invest in our people and offer a series of programs that enables them to pursue a career
that fulfils their potential. Our team members’ health and wellness is our priority as well as rewarding them for their
hard work.
Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Come join us. For more information, visit us on the web at http://www.quest.com/careers
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