BRMi is seeking a Enterprise Technology Services Analyst.
The Desktop Automated Software Delivery Project is focused on expanding software titles to the application catalog in Software Center and the Service Catalog, data synchronization with ServiceNow, and further automating software delivery for our growing customer base.
**Can be 100% remote in TX, NJ, NC, WV, AL, VA, MD, MO, DC, GA, or FL**
Hours: Monday – Friday, 8:00 am to 4:30 pm EST
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ResponsibilitiesCollaborate with the project team and developers to:
Increase self-service options for automated software delivery.
Create standardized catalog details/descriptions to educate customers and improve user experience.
Participate in Agile sprints, including writing stories, documenting requirements, and conducting UAT testing.
Work with the Product Owner to prioritize tasks based on business value and technical complexity.
Maintain a comprehensive, accurate product backlog with detailed requirements, ensuring readiness for upcoming sprints.
Automate the fulfillment and tracking of licensed software.
Track licenses and create alerts based on availability.
Develop a workbench to build presentation agendas for ServiceNow RITM/SCTASKs for new desktop software.
Trigger automated workflows for software requests, increasing the application catalog’s automated delivery/fulfillment rate.
Enable users to order all desktop software currently restricted or requiring Service Desk submission.
Develop reports and dashboards for software fulfillment.
Complete development and testing based on prioritized candidates; execute communication, training, and implementation plans.
Provide customers with easy access to an approved software list and develop workflows to validate new software requests.
Assess ITAM, CMDB, and SCCM data for field validation, clean-up, and correlation of data elements.
Engage stakeholders and ISD groups, gather feedback, and gain approval for project milestones.
Monitor implemented solutions to ensure effectiveness and efficiency.
Perform other duties as assigne
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
5+ years of experience in IT project management, specifically in desktop software delivery, software packaging, automation, and customer experience.
Strong knowledge of ServiceNow, MyIT, MECM, Windows Software Center, MacOS, Windows, and Citrix applications.
Proven experience in data analytics and metrics reporting.
Proficiency in developing reports and dashboards using ServiceNow and Microsoft Suite.
Excellent communication and stakeholder management skills, with the ability to negotiate and report statuses and findings.
Understanding of Agile Project Management methodologies and Scrum Framework.
Experience writing and prioritizing user stories, ensuring timely delivery.
Strong problem-solving skills and attention to detail.
Self-starter with a positive attitude and willingness to hit the ground running.
Diplomatic in exchanging information and addressing sensitive issues.
Preferred Qualifications:
PMP or similar project management certification.
Experience with ITAM, CMDB, and SCCM/MECM data management.
** BRMi will not sponsor applicants for work visas for this position.**
**This is a W2 opportunity only**
EOE/Minorities/Females/Vet/Disabled
We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.
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