SHIFT: 3pm-11:30pm (Shift subject to change based on business needs)

Job Overview:

The Entertainment Center Attendant II will provide services to the bowling alley, cinema and arcade. The Attendant will also oversee the overall presentation of the all three areas of the Entertainment Center. The Attendant provides excellent customer service by greeting customers as well as addressing any questions or concerns they may have about the operation for the venues.

Purpose:

Our genuine engagement and positive energy provides guests, especially women, an escape into an exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

Maintains the bowling lanes; Including stripping, oiling, and finishing with the use of a Brunswick floor machine

Learns and oversees the maintenance of the Vector scoring system, troubleshoots the scoring system, and understands how the scorer components function and interconnect

Processes cash transactions by accepting money and making necessary change; Checks identification for age restricted movies

Handles arcade redemptions; Repairs minor malfunctions

Works all necessary equipment throughout the Entertainment Center

Performs preventative maintenance in all venues

Ensures that all Entertainment Center venues stays in a clean and sanitized fashion

Displays attentive, upbeat, and enthusiastic behavior during each and every interaction with all guests

Stands and walks, continuously, throughout the entire shift

Cleans outlet areas, including counter tops, display shelves, storage areas and lounge areas on a continuous basis

Walks up and down stairs continuously throughout shifts

Addresses and solves any concerns and questions customers may have

Has and maintains a stable, positive background, and assumes responsibility

Adheres to all company standards and operating policies

Assumes special projects as needed at the direction of the immediate supervisor

Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

High School diploma or GED preferred or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment or currently enrolled in a qualified learning institution-required

Must be Eighteen (18) years of age or older-required

One (1) year cash handling experience – Preferred

Must successfully pass job interview, including a guest service audition-required

Must be able to lift and carry thirty (30) pounds

Must be able to respond to visual and oral cues

Must be able to work independently and as part of a team

Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment

Must be able to walk or stand for entirety of shift

Ability to adequately and successfully perform all aspects of this position

Must possess a high level of maturity, dependability, and punctuality

Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats

Willing to work odd and irregular hours including nights, weekends, and holidays

Willing to travel and participate in training as recommended or required

Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position

Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Complaints about the recruitment or selection process for employment should be directed in writing to the office of the President and CEO of Wind Creek Hospitality.

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