The Support Services functions at S:US are carried out by a team of professionals with diverse backgrounds who share deeply in the S:US mission. We are a resource that provides support to the individual program departments to assist in the pursuit of our mission. Support Services is a collegial, supportive group with a dynamic culture that continuously seeks to collaborate and improve the lives of our clients. We treat all staff with respect through each interaction. We are motivated to accomplish our individual and collective tasks through the belief that we can help transform the lives of people we serve thereby righting societal imbalances.
The Entitlements Department is looking for a self-starter with human services knowledge and experience. The selected candidate will be adaptable and organized in fast-paced, high intensity environment with the ability to manage competing priorities. This candidate will report to the Entitlements Manager and will be responsible for ensuring that clients are obtaining and maintaining benefits they are eligible for. Additionally, the Entitlements manager is responsible for maintaining city and federal government benefits by assisting them through the eligibility process.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Manage
Verify all consumers benefit entitlements eligibility upon admission into programs Submit all applications: SNAP, Medicaid, Medicare recertification, redetermination, initial SSA application, SSA annual representative payee, reports, SSA continuing disability, HEAP and Public Assistance in-person in a timely mannerManage consumers’ daily correspondence on behalf of consumer (received by S:US)Keep and maintain an active file on present and new consumersManage Developmental Disabilities and Behavioral Health consumers current entitlements within agency’s internal databasMonitor and Advocate
Escort consumers to various government and city agencies (Social Security Administration, HRA-Public Assistance, Medicaid, SNAP offices, etc.) with the 5 boroughsInvestigate and ensures resolution of all entitlements – including Medicaid, social security, HRA Public Assistance, SNAP, etc. denialsReview and follow-up timely on consumers correspondence receive from various city and government agencies via phone, office visit, mail and/or faxRequired to travel to sites in and outside the organization within the 5 boroughsProcess appeals and pursues legal channels to obtain funding for consumers who have been denied entitlementsRepresent consumer and agency at administrative hearingsKeep abreast of public policy issues and new developments in the field and communicate the same to managementAttend information trainings and seminars to remain current on trends and entitlements system changesReporting
Inform appropriate internal departments and management of potential entitlements issues with consumerReview and update Medicaid eligibility report weeklyProvide manager with all new consumers benefits status in a timely mannerSubmit monthly Entitlements report to supervisor QualificationsPREFERRED QUALIFICATIONS & SKILLS
High School Diploma/EquivalentMinimum of 2 years experience in Medicaid, Supplemental Social Income (SSI), Social Security Disability Insurance (SSDI), Office of Temporary Disability Assistance (OTDA), SNAP, and HRA (public assistance) application process and regulationsIndividuals with lived experience in obtaining Medicaid coverage and related entitlements are strongly encouraged to applyProficiency with Microsoft Excel, Word and OutlookA sincere desire and patience to help our consumers with their entitlements and benefits concerns. Demonstrated experience in effective communication, organization and multitaskingMust be willing to:Travel in all of the boroughsWork a flexible schedule in order to meet the needs of the departmentBenefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays
Company OverviewBenefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays.
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