Delinquency Control Counselor: Overview Description: Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early-stage collections (1-30 days late), 80-120+ calls per day. Being in early-stage collections does not affect a members credit score, their goal is to get someone out of collections before they go to Mid Stage or Late Stage Collections where it does affect their credit score. Qualifications: · Communication skills · Navigating multiple systems · Ability to negotiate with members. · Competitive environment, want someone determined to make things happen. · Provide empathy to members, problem solve, overcome objectives. Experience: · Entry level, some financial/collections experience if preferred. · Call center experience does help to keep up with the fast-paced environment. · Customer service, retail, hospitality, really anything someone can talk through and correlate to this position in collections and navigating through conversations. · Personality and culture fit is everything, hard worker, competitive, able to speak clearly. Performance metrics: Working effectively on each account and to collect on all accounts a member might have that are outstanding, collecting outstanding accounts. · Department sends reports out to rank all counselors and how much they have collected during the month. · Someone can see exactly how they are producing compared to their peers. Schedule: M-F, Saturday (3 Saturdays a month typically) 10:00am – 7:00pm Rotating off day during the week. Saturday is always 8am-4:30pm (based on the candidates preference) Hybrid schedule, 1 day per week (4 days per month on site required) **Training and working on site fully is not an option due to desk space. But minimal exceptions could be made if asked in advance once an offer is made to the candidate. Training: First 4 Weeks Hybrid: 7am-3:30pm CST/ 8am-4:30pm EST. Monday – Friday, first 3 days are on site, then 2 days per week on site during training. Nesting: 4 weeks technical training ON SITE: taught phone etiquette, navigation Up to 4 weeks after is nesting led by leadership team to develop skills. Re-assessed each week, can get out of it after 1 week depending on the individual Pay $18.95  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available § Life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) #priorityeast Pay and Benefits The pay range for this position is $17.00 - $18.95/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Winchester,VA. Application Deadline This position is anticipated to close on Feb 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.