*Entry Level* Identity Access Management (IAM) Liaison Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4796370) Apply  *Entry Level* Identity Access Management (IAM) Liaison Salary $49,848.00 - $60,000.00 Annually Location Pueblo, CO Job Type Full Time Job Number IHA 07086 1/16/2025 Department Colorado Department of Human Services Division AS - Business Technology Opening Date 01/30/2025 Closing Date 2/7/2025 11:59 PM Mountain FLSA Determined by Position Type of Announcement This position is open only to Colorado state residents. Primary Physical Work Address 1600 W. 24th Street, Bldg 131, Pueblo, CO 81003 FLSA Status Exempt; position is not eligible for overtime compensation. Department Contact Information jade.green@state.co.us How To Apply Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. + Description + Benefits + Questions Department Information This position is open to current Colorado residents only. Please note: This recruitment may be used to fill multiple vacancies. Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits) Administrative Solutions Administrative Solutions (AS) provides management and oversight for key administrative and technical services that enable CDHS to achieve their goals. It is responsible for a number of support functions to make our agency as efficient, effective, and impactful as possible. Administrative Solutions comprises Human Resources; Facilities Management; Audit; Business Innovation, Technology and Security; Emergency Management; Legal; performance Management; Communications; Project Management; and Leadership & Organizational Development. Business Innovation, Technology, and Security (BITS) is responsible for managing the Department’s information technology (IT) providers, including relations with the Governor’s Office of Information Technology (OIT). The division serves as the main point of contact for departmental issues involving technology resources and needs and coordinates activities with the program staff for IT support, operations, maintenance, modernization, and implementation of new IT systems. Opt in below to receive text message updates on CDHS recruiting events! CDHSCareers Description of Job Hybrid work arrangements: 2 days in office, 3 days remote Office address: 1600 W. 24th Street Pueblo, CO 81003 Purpose of this Position As a member of the BITS/Health Information Technology (HIT) Team, the position is responsible for analyzing and administering identity security access for MHH, OCFMH and FSD employees, students, and contractors. The position is responsible for ensuring that customer LAN, Google, BEHR and other internal web access and legacy system accounts are established in an accurate and timely manner, and adhere to HIPAA privacy and OIT access protocols. The position participates in assigned routine and ad hoc projects and various meetings. The position collaborates with various functional teams within the BITS/HIT team, OIT staff and employee groups for providing proper access and security for the network, remote access, Windows Active Directory, BEHR (Behavioral Electronic Health Record) system, and several legacy and/or agency applications. The position provides instruction, guidance and assistance for staff experiencing difficulties with their online accounts. The position facilitates the configuration and maintenance of hardware in support of the BEHR system, including barcode scanners, label printers, and 24/7 “downtime” backup laptops. The position analyzes backend BEHR system reports for malfunctioning faxes and notifications and completes analyses of HIPAA electronic privacy reports as assigned Primary Job Duties Identity Access Management (“IAM”) System + Initiates and creates user security access requests for the MHHs (CMHHIP & CMHHIFL), OCFMH and Forensic Services staff for LAN and Google account access based on user requirements, discipline and work location(s) upon hire or when their personnel profile changes. + Responds to inquiries from users or OIT Help Desk tickets for action. Formulates resolution when issues cannot be solved immediately. + Compiles, organizes and reconciles user information relating to agency license limits. + Deactivates user access when employees or students leave service or transfer to other state agencies. + Requests additional Active Directory (AD) security group access on behalf of existing users. Monitors the status of these tickets and communicates completion when the action is finalized. + Collaborates with OIT Security Control Center for unusual requests or concerns. + Provides instructions, guidance and procedural information to staff, supervisors and managers regarding access requirements and options. + Assists staff to map their individual network drives. + Provides assistance to staff on using Active Directory network and network drives BEHR & Hospital/Ancillary System User Access + Initiates BEHR user security access requests for MHH (CMHHIP & CMHHIFL) staff, Forensic Services staff and students based on user requirements, discipline, charting needs and work location(s). This process is started for new employees or when an employee’s role changes. For example, the position submits a modification for BEHR access when an employee promotes to a licensed position resulting in a different level of direct care responsibility. + Ensures users are appearing in Active Directory, which is a conduit to Citrix and BEHR systems. The position verifies membership profiles are active, user roles are accurately applied and the correct ID and organizations are selected. + Responds to inquiries from users or OIT Help Desk tickets (which have been forwarded to the BITS/HIT team) for action. The position contacts the employee directly to understand circumstances with login or system problem(s) and provides instructions or assistance as needed. If the problem cannot be resolved quickly, the position interfaces with OIT or BITS/HIT team developers to relay problem and initiate a solution. + Compiles, organizes and reconciles user information relating to system license limits. + Deactivates user access in BEHR “Build” or “Prod” systems when employees and students transfer or leave service. + If a user reports a problem with their password, the position troubleshoots and resolves the problem BEHR Support & Device Configuration + Organizes and improves processes for implementing, tracking, managing, and testing hardware devices (printers, scanners, hand held devices, etc.) in support of BEHR. + Attains and maintains a broad understanding of BEHR and its supporting applications in order to provide in person or remote assistance and support to end users when they encounter problems or issues. + Responds to inquiries from users or OIT Help Desk tickets (which have been forwarded to the BITS/HIT team) or reports directly from end users for action. The position contacts the employee directly to understand circumstances with login or system problem(s) and provides instructions or assistance as needed. The position conducts initial troubleshooting and collects information pertaining to the problem. If the problem cannot be resolved quickly, the position interfaces with OIT or other BITS/HIT team developers to relay problems and initiate a solution. + The position is responsible for configuring and maintaining hardware that is used in support of the BEHR system, which includes barcode scanners, label printers and 24/7 “downtime” (backup) laptops. These peripheral devices are located at the mental health hospitals (CMHHIP and CMHHIFL) on every patient unit and in designated departments, such as the labs, pharmacies, admissions departments, etc. + Collaborates with other members of the BITS/HIT team to monitor and troubleshoot errors listed on the RRD Report Queue app, which is a backend module of the BEHR system HIPAA Electronic Privacy Compliance Liaison + The position must schedule individual meetings with staff when electronic HIPAA privacy incidents are reported. Following the interview, the position must prepare a summary report based on verbal information, documentation and findings. + Position may be required to conduct investigations pertaining to HIPAA violations within the chart that will require the use of several specialized backend tools and functions within the EHR + Provide ad hoc or structured training on PHI and HIPAA policies and procedures to staff, supervisors or managers, either following a reported incident or upon request. + Attend management meetings to strategize on HIPAA privacy policies and prevention of disclosures Other duties as assigned The position is required to occasionally accept, perform, oversee or delegate unforeseen duties or tasks not cited above, as assigned by the Development Team Supervisor, Development Team Manager, IM Director or their designees. This position performs other duties as assigned Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Experience Only: Five (5) years of relevant experience in Data Entry, Data Analysis, Computer Science, CIS or Excel. OR Education and Experience: A combination of related education and/or experience in Data Entry, Data Analysis, Computer Science, CIS, or Excel equal to the five (5) years. Conditions of Employment + Must pass a background check. + Travel: Position may be required to travel to downtown Denver, CMHHIFL or CMHHIP + As a condition of employment, the position is required to have TB testing upon hire, annual influenza vaccinations, and other vaccines as required by the State of Colorado + CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license + Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS. Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules. Supplemental Information How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply) The Assessment Process For additional recruiting questions, please contactjade.green@state.co.us. About Us: If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer: + Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans + Medical and dental health plans + Employer supplemented Health Savings Account + Paid life insurance + Short- and long-term disability coverage + 11 paid holidays per year plus vacation and sick leave + BenefitHub state employee discount program + Employee Wellness program (https://coloradostateofhealth.com/) + Excellent work-life programs, such as flexible schedules, training and more + Remote work arrangements for eligible positions *Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs . Our Values: We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans . Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement. We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado. Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public. We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy. Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans. We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791. ~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ (https://cdhs.colorado.gov/information-for-job-applicants#eoe) Toll Free Applicant Technical Support (https://cdhs.colorado.gov/information-for-job-applicants#technical-support) The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon. 01 The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links. + This information is available to me and I have read this information. + I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.) 02 If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position. 03 Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position. 04 Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application. + Yes + No 05 Do you have experience with user access? + Yes + No 06 Describe your experience with user access 07 How many years of experience do you have working with Excel? 08 Describe your experience working with Excel. 09 How many years of experience do you have working with Microsoft Suites? 10 Describe your experience working with Microsoft Suites. 11 How many years of experience do you have with Google Suites? 12 Describe your experience working in Google Suites. 13 Do you have experience working in the Healthcare industry? + Yes + No 14 How many years of experience do you have working in the Healthcare industry? 15 Describe your experience working in the Healthcare industry. 16 How do feel about completing the same tasks daily? Required Question Employer State of Colorado Address See the full announcement by clicking the "Printer" icon located above the job title Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/ Apply Please verify your email addressVerify Email