Position Summary

Under general direction of Environmental Services Shift Manager, supervises the daily activities of Environmental Services, including personnel assignments, training and management, quality assurance, problem resolution, and inventory control. 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  Applies fair and consistent supervision   Assists in hiring, termination, and disciplinary actions  Assists with the planning and budget preparation for the department  Plans and administers work schedules and assignments for direct reports  Monitors the performance of direct reports, ensuring adherence to all Tohono O’odham Gaming Enterprise (TOGE) and departmental policies and procedures  Provides excellent and friendly service to all guests  Supervises personnel which includes recommendations for hiring, firing, performance evaluation, training, work allocation, discipline and problem resolution  Trains team members on cleaning, equipment techniques, methods, chemicals and procedures  Trains new Environmental Services Attendants on daily maintenance of casino floor, restrooms, and other task when assigned by Environmental Services Shift Manager  Trains Environmental Services Attendants on how to clean and dispose of Bio-Hazard Waste according to OSHA regulations  Involved in continuously training to ensure Environmental Services staff is updated on new chemicals and cleaning techniques.     Maintains records on team members, equipment and maintenance activities  Organizes workload to ensure deadlines are met; schedules all team members and assigns work   Ensures compliance with all department and TOGE policies and procedures, including Internal Controls (ICs)  Ensures care, maintenance and utilization of equipment, orders adequate supplies to meet work needs  Enters and approves bi-weekly Environmental Services payroll   Inspects work areas to ensure consistency and quality of work and adherence to established procedures, safety regulations and standards   Prepares daily checklist on daily performance  Responds to inquiries and researches and resolves problems for day-to-day operational issues      Coaches/counsels Environmental Services staff when necessary  Prepares and submits reports  Oversees work schedules for personnel and quarterly rotation schedules  Performs Environmental Services duties as necessary  Initiates work orders on any building maintenance issues  Inspects the work activities of a group of Environmental Services Attendants and prepares daily checklist  Observes safety rules and maintains a safe environment  Contributes to a team effort and accomplishes related results as required  Performs other duties as required

Minimum Qualifications

Education And Experience

High school diploma or GED plus two (2) years of environmental services supervisory/lead experience or one (1) year of experience as a dual rated Environmental Services Supervisor with TOGE.  Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation and obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills, And Certifications

  Knowledge of occupational hazards and applicable safety practices  Knowledge of guest service standards and procedures  Knowledge of planning and scheduling techniques  Knowledge of cleaning equipment  Knowledge of Environmental Services chemicals   Knowledge of supplies, equipment, and/or services ordering and inventory control  Ability to work with little to no supervision   Ability to investigate and analyze information and to draw conclusions  Ability to foster a cooperative work environment  Ability to communicate effectively in the English language both verbally and in writing  Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members and guests at all levels  Ability to safely use cleaning products and safely operate cleaning equipment  Ability to understand and follow oral and written instruction  Ability to learn the methods of cleaning and caring for buildings and equipment  Ability to work as a team member in a structured working environment  Ability to work with timeliness and thoroughness  Ability to work and finish multiple tasks  Ability to demonstrate excellence in everything, and continually seek improvement in results  Ability to perform complex tasks and to prioritize multiple projects  Ability to delegate responsibilities to staff when needed  Takes messages from Environmental Services Attendants and other staff and post in designated area  Ensure MSDS are updated as needed and in proper designated areas     Skill in organizing resources and establishing priorities  Skill in the use of personal computers and related software applications  Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants  Ability to delegate responsibilities to staff when needed  Attends monthly meeting to ensure continues communication within department occurs  

Physical Demands

While performing the duties of this job, the team member regularly is required to stand for full shift; walk; use hands to finger, handle, or feel; and reach with hands and arms. The team member frequently is required to stoop, kneel, crouch, or crawl; and talk or hear.  The team member occasionally is required to sit; climb or balance; and taste or smell.  The team member must occasionally lift, pull, push and/or move up to 50 pounds.  

Work Environment

Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level.  Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required.

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