Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Interacts in a positive, professional manner with patients, family and staffActively participates in meetings, huddles and with other team members using positive communicationPromotes a positive work environment and contributes to a dynamic, team focused work unit to achieve optimal results.
SERVICE ESSENTIAL FUNCTIONS
Responds promptly and positively to requests for assistance with directions and information from patients, staff and visitorsPromptly responds to all assignments to create an environment that is conducive for healing. Communicates and documents any facility or patient related issues to management, as appropriate.Performs efficient room cleaning processes ensuring timely patient admissions
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS cleanliness scores.Achieves discharge, daily room cleaning and assigned area turn-around times, as appropriateDuring discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipmentFollows policies, procedures, and safety rules. Corrects minor safety hazards and observes standard infection control precautions and complies with OSHA standardsPerforms one or more of the following: ¿ Follows proper cleaning/maintenance procedures for all floor types utilizing equipment, as appropriate. ¿ Collects, transports and disposes of solid/biohazard waste through proper procedures. ¿ Follows identified cleaning procedures, which may include utilizing specialty equipment, in assigned areas (e.g. surgical, procedural or isolation areas, etc.). ¿ Uses appropriate transporting techniques for clean or soiled linen and assists with quality assurance by examining, identifying and rejecting poor quality linen.
FINANCE ESSENTIAL FUNCTIONS
Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift. Reports, tracks and assesses wasteful practices.Manages time effectively and prioritize department daily tasks, minimizing incidental overtime
GROWTH/INNOVATION ESSENTIAL FUNCTIONSAssumes responsibility for growth and development. Participates in continuing education and in-service programs. Actively participates in EVS shared governance, meetings or huddles by contributing ideas towards improving the efficiency and effectiveness of department processesFosters a positive and constructive teaching environment by engaging coworkers in learning opportunities that are valuable and in alignment with business objectives
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred
WORK EXPERIENCE
One year of experience preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
DOTHAZMAT Certification (DOT) -- US Department Of Transportation Hazardous Materials Certification within 90 days
LICENSES AND CERTIFICATIONS - PREFERRED
DL - Driver License - State Licensure KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesDemonstrates the ability to access information both in the department and within the hospital system to support the department as appropriateMulti-task oriented, ability to complete work within designated time framesAbility to accurately and efficiently perform duties with minimal supervisionDemonstrate efficient and safe use of housekeeping equipment and chemicalsAbility to effectively communicate in a manner consistent with a customer service focus
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform YesScrubs YesBusiness professional NoOther (department approved) Yes
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area NoMay require travel outside Houston Metropolitan area No Company Profile
Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 4 in Houston and No. 6 (three-way tie) in Texas in U.S. News & World Report’s best hospital rankings in 2020. With 316 operating beds, 24 operating rooms and over 2,400 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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