EOI: Guest Relation Senior Associate_ Financial Institution Job ID 190095 Posted 02-Dec-2024 Role type Full-time Areas of Interest Customer Service, Facilities Management Location(s) Sydney - New South Wales - Australia + **Excellent opportunity working with renowned, prestigious financial institution.** + **Fast paced corporate guest services environment** + **Sydney CBD | Land of the Gadigal people** **The Opportunity:** + Manage all guest arrivals and lobby hosting for a seamless arrival experience + Provide assistance and support for Reception and Switchboard teams. Including complaint handling, feedback management, standards & client service delivery. + Rotate across locations as required and oversee the day-to-day functions + Co-ordinate same day catering, audio visual and equipment requirements requested by the client. + Manage MRBS – this includes assisting with booking same day reservations, cancellations and/or amendments to bookings as per the client’s requests + Support the Guest Relations Executive with providing feedback for Senior Associate and Associate performance reviews and ensuring set objectives are being met by the team + Management of workspace, ensure operational standards are maintained & improved. + Assist the Guest Relations Executives with administrative duties or project work as required and recruitment if necessary. + Provide the necessary leadership support in the absence of the Guest Relations Executive/Manager for Reports/BCP Auditing etc. + Provide all client feedback to the Guest Relations Executive in a timely manner. Where appropriate, address any client issues or concerns. **About you:** + Charismatic and empathetic individual who embodies the values of the company. + Approachable, genuine and skilled in fostering positive relationships with stakeholders at all levels. + Intermediate to Advanced Microsoft Excel, Word, using SharePoint and Microsoft Office Outlook skills + Dedicated to exceptional customer service and has a customer centric approach to all tasks + Previous room booking, concierge, reception and/or coordination experience in a corporate reception, five star hotel or premium services environment is highly regarded **So, what's in it for you?** + **Working alongside an experienced and established team/leader.** + **Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.** + **Our mission is to realise the potential in all the businesses & people we work with, so that together we can create the real estate solutions of the future.** + **We are driven by the entrepreneurial spirit of our people & the diverse needs of our clients.** **About us:** CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.  Can we inspire you to join us? At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider. We look forward to hearing from you! #WeAreCBRE CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)