Welcome page Returning Candidate? Log back in! Epic Amb Clin Support I - IS Project Mgmt Office - Miamisburg - FT/Days Posted Date 12 hours ago(1/3/2025 11:14 AM) Job ID 2024-51443 Job Category Information Technology Job Type Full-Time Shift First Shift Department 973093 - IS PROJECT MGMT OFFICE FTE 80 Hours Per Pay Period/FTE 1.0 Job Code 121021 Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

 

Responsibilities & Requirements

Job Requirements:

 

• Associate degree or equivalent combination of education, certification, and experience
Minimum Work Experience
• 3+ years of experience working in a healthcare environment, preferably in a hospital system setting
• 2+ years of experience as a user of the Epic EMR
• 2+ years in a service-related role, requiring routine customer/patient interaction
• Epic Customer Success training within 1 year of hire

Job Responsibilities:

• Strong communication and interpersonal skills
• Knowledge of healthcare workflows and processes
• Certifications related to Epic EMR implementation or support preferred but not required
• Ability to build and maintain positive relationships with clients
• Excellent problem-solving and analytical skills
• Proficiency in using technology and software applications
• Knowledge of how to leverage data analytics and reporting tools
• Presentation skills, necessary for client reviews
• Develop and maintain strong relationships with key stakeholders within client organizations,
including IT leadership, clinical staff, and end-users.
• Understand customer goals and priorities through both virtual and on-site interactions
• Develop and implement plans to achieve customer goals with Epic
• Serve as the primary point of contact for clients throughout the implementation and adoption
process.
• Hold performance reviews with clients
• Proactively communicate with end-users and address their needs
• Monitor customer satisfaction and identify areas for improvement
• Maintain coverage of up to Connect 20 practices or 75 total providers

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