JOB SUMMARY

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Primary responsibility is to configure and provide fundamental functional and technical help to clinic partners related to EPIC Cadence provider template design and builds. The focus of this role is to collaborate with clinic partners to educate about the scheduling workflow and patient access goals while assisting with making corrective adjustments or enhancements to the templates. In addition to assisting clinic partners with template maintenance and design, this role will identify access barriers related to templates and optimize the use of other Epic Cadence functionalities, specifically related to scheduling/access. Furthermore, s/he will perform a wide range of duties pertaining to building provider’s scheduling templates and will be called upon to perform in-depth analysis of template management workflows and auditing to support the governance of template best practices. This role will assist with the testing, recommendations for corrective actions and resolution of problems within the EPIC Cadence applications, and provide help for normal maintenance of upgrades and system maintenance.

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ESSENTIAL FUNCTIONS OF THE ROLE

\n\nCollaborate in the design, creation, and building of scheduling templates in the EPIC Cadence system. This includes evaluating different scheduling functionalities to enhance template design to improve throughput and/or access.\nProvide consulting services to internal stakeholders regarding template build best practices.\nIdentify access barriers related to templates and recommend improved design options to clinic partners.\nFulfil clinic partner template management requests with a high degree of customer service and attention to detail.\nProvide EPIC Cadence application support as relates to template management, implements system updates and changes, and communicates those changes to clinic partners.\nSolve problems by studying Patient Access issues/requirements, examining workflows, and synthesizing key messages.\nServe as a liaison between clinic end users and the Patient Access team related to Epic Cadence functionalities.\n\n

 

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KEY SUCCESS FACTORS

\n\nAbility to work well independently and in team environments\nFamiliarity with Patient Access concepts and strategies \nAbility to manage multiple projects or tasks simultaneously to meet team objectives and deadlines\nProficient with word processing, spreadsheet, and email software applications\nDemonstrated customer-oriented service excellence principles\nExperience in presenting information and solutions to clinic end users\nA self-motivated person who can identify and resolve issues and advance personal knowledge\nAbility to execute complex tasks through organization and details-motivated approach\nDemonstrated excellent mutual communication skills among facility customers and team members\nA quick learner of software and information technology and motivated to learn new applications\nEpic Cadence application knowledge to build, test, support and train preferred\nFunctional knowledge of the associated application preferred\nWorking knowledge of Scott and White workflows with an understanding of the inputs/outputs from an end user and patient perspective preferred\n\n

 

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BENEFITS

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Our competitive benefits package includes the following:

\n\nImmediate eligibility for health and welfare benefits\n401(k) savings plan with dollar-for-dollar match up to 5%\nTuition Reimbursement\nPTO accrual beginning Day 1\n\n

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

\n\n\n\tEDUCATION - Bachelor's or 4 years of work experience above the minimum qualification\n\tEXPERIENCE - Less than 1 Year of Experience\n\n\n

CERTIFICATION/LICENSE/REGISTRATION 

\n\n\n\tEpic Certification (EPICCERT)\n