Description Epic Implementation Specialist Location: UCHealth UCHlth 2450 Peoria Admin Services, US:CO:Aurora Department: UCHlth EPIC FTE: Full Time, 1.0, 80.00 hours per pay period (2 weeks) Shift: Days Pay: $18.83 - $28.25 / hour. Pay is dependent on applicant's relevant experience This is a one-year PROJECT ONLY position with an anticipated end date of January 6, 2026. You will be a full-time, hourly employee of UCHealth and eligible for our employee benefits package. This hybrid position may be based in Metro Denver, Colorado Springs, or Fort Collins; however, you must reside in Colorado. Travel among all UCHealth sites will be required. Days/Hours will vary. You must be available/willing to work a varied schedule. The Implementation Specialist team provides on-site shoulder support for new users during Epic EHR Go-Live projects at all UCHealth locations and affiliates in Colorado and surrounding states. Implementation Specialists are expected to complete a 90-day intensive training program designed to learn 6 Epic applications. Team members will be required to pass assessments for each Epic application. Upon completion of the program, team members are assigned to provide expert level support. You will partner with analysts to complete necessary tasks related to the build, testing and go-live preparations. Team members will work in fast paced environments and are expected to provide professional support at all times. Summary: Performs first level analysis of the daily use and administration of assigned IT system(s). Responsibilities: + Assists with the installation of assigned systems. + Tests and troubleshoots existing and proposed assigned system(s). + Generates reports as requested. Provides support and troubleshooting to end users. + Documents end-user issues. + Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action. Requirements: + Minimum Required Education: High School diploma or GED. Preferred: + Bachelor's Degree + 2+ years of customer service experience + 1 year healthcare or IT experience + Strong customer service skills (ability to handle difficult situations in a professional manner) + Adaptability We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives. UCHealth invests in its Workforce. UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment. UCHealth offers their employees a competitive and comprehensive total rewards package: + Full medical, dental and vision coverage + Retirement plans to include 403(b) matching + Paid time off. Start your employment at UCHealth with PTO in your bank + Employer-paid life and disability insurance with additional buy-up coverage options + Tuition and continuing education reimbursement + Wellness benefits + Full suite of voluntary benefits such as identity theft protection and pet insurance + Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year Loan Repayment: + UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi. UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified. UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization. Who We Are (uchealth.org)