Position Summary

Epic Resolute Professional Billing Project Delivery Specialist

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Epic Resolute Professional Billing Lead and Builder professional, you will have the ability to share new ideas and collaborate on projects without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery. Our Epic Credentialed Trainer will be a primary member of the Epic support team. This role is a hybrid role. PDM Epic Resolute Professional Billing Lead and Builder Professionals will support/coach/advise our Client’s Project IT Team with tasks throughout the implementation cycle - Design/Workflows, System Build, Testing, Upgrades, and Activation while minimizing extensive travel. This unique opportunity provides you with a full career path within the firm.

Work you’ll do/Responsibilities:

Under direction of the Applications Manager, the Application Analyst I/II is a specialist in their respective Epic Application(s) and supports core functions of the health system's processesResponsible for Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolutionInteracts with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirementsMaintains high credibility and ownership of system activities within assigned applicationWorks directly with Operations and provides input on system design and capabilitiesDevelops system design, including functional specifications and strategies, based upon the analysis of specific operational needsAnalyze operational requirements and system capabilities to propose effective solutionsUnderstand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and prioritiesPerforms unit, system, and integration testing per standards and documents outcomesWork with Application Team to ensure applications are well supported and implementations are properly executedFollow defined standards, promote best practice principles, and participate in change control processOptimizes, maintains and supports application/system as requiredParticipates effectively as a team member to achieve team goals and objectivesProvides on-call support, troubleshoots and resolves production support issues during Activation as applicableInitiates escalation proceduresIdentify potential issues and refer more complex issues to appropriate level of supportBuilds rapport and always promotes teamwork by maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principlesLead meetings as needed, prioritize tasks, resolve conflicts and manage a project planMeet application deliverables, project timelines, and delivery weekly status reportingTimely project and data tracking with input of weekly time trackingPerforms other related duties assigned by supervisorIn an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution

The Team

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization.

Qualifications
Required

Current Epic Resolute Professional Billing CertificationBachelor’s degree in Computer Science, related field, or equivalent experience6+ years of recent experience with an implementationExperience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and supportDemonstrative understanding of technical documentationEffective verbal and written communication skillsSelf Motivated, highly-organized and detail oriented skills are requiredSuperior communication and customer service abilitiesTeam player with the willingness/ability to work in a collaborative environmentMust be able to operate independently or with minimum supervisionMinimum of 3 essential requirements 

Preferred Qualifications

Strong desktop skills including Word, Excel, PowerPointWork Experience/Direct Knowledge of clinical area or business area to be supported

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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