CTG is looking for a dedicated and certified Epic Analyst with expertise in Grand Central with RTE and Helloword experience to join our team. Location: Remote Duration: 6 months Job Summary: The successful candidate will be responsible for the implementation, support, and optimization of the Epic Grand Central module. This role involves analyzing workflows, configuring solutions, training users, and troubleshooting technical issues to support patient flow and registration processes. Key Responsibilities: Analyze clinical and business workflows to identify and recommend technology solutions that meet organizational needs. Configure and maintain the Epic Grand Central module to ensure optimal system performance. Provide end-user training and support to ensure effective utilization of the Epic system. Troubleshoot and resolve technical issues related to Epic Grand Central. Collaborate with cross-functional teams, including IT, clinical staff, and vendors, to implement system upgrades and enhancements. Conduct system testing, including pre- and post-upgrade evaluations, to ensure new releases are functional and effective. Participate in full lifecycle system implementations, including planning, documentation, monitoring, and training. Develop and execute test plans to ensure system reliability and performance. Provide 24/7 secondary support as part of a team rotation to resolve end-user issues and inquiries. Continuously learn new system functionalities and technologies to enhance workflows and troubleshooting capabilities. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Epic Grand Central Certification is required. 3-5 years of experience supporting Epic systems, including workflow configuration and troubleshooting. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong problem-solving and multitasking abilities, with attention to detail. Excellent communication and collaboration skills to interact across teams and stakeholders. Ability to manage projects, conduct testing, and lead system implementations. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at Dallas.Bell@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $70.00/hour to $80.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.