Job Overview

The Corporate Training EQS Manager is responsible for reviewing, documenting, optimizing, and delivery of end-user training on business policy, processes, procedures, and IT systems. This role also acts as SME and key business process owner overseeing process optimization, documentation, updating, and end-user training. This individual is responsible for designing and delivering effective Learning and Development programs for all levels of EQS personnel in a confident, professional manner and in accordance with company values. This position will work closely with ISS and provide backup and additional support to the Equipment Services Business Systems Analyst and Equipment Services Business Support Analysts. This position will be required to provide documentation, project updates, training summaries, and reporting to EQS leadership.

Duties & Responsibilities Maintains accountability for the delivery of capability training curriculums from inception to completion, the identification of training needs, and the creation of programs to effectively resolve specific problems and leverage best practices In charge of new training trends, and varying platforms; facilitation of course material, hands-on training, and skills assessment by Classroom, 1 on 1, on the Job site, remote, and e-learning Administers business process, policy, and procedure documentation and optimization Oversees standardization, compliance, review, update, and communication of policies, process, and procedure documents Maintains training records, facilitate and schedule communications with Management and stake-holders Serves as back-up to Business Systems Analyst supporting business systems error correction, end-user support, and IT system testing and documentation Provides reporting, project, or general business support as needed Serves as departmental Subject Matter Expert on business processes and IT system functionality Oversees content management through the creation, updating of training content, documents, videos, processes, and curriculum to ensure everyone is trained consistently and in adherence to safety, company, OEM, and regulatory requirements Knowledge, Skills, & Abilities Excellent planning, organizational, and communications skills with high attention to detail required Prior experience with adult learning or delivery of the technical curriculum is preferred Excellent problem-solving skills are required Must be able to quickly learn new processes and convey ideas to all levels of learners A high degree of knowledge of Microsoft Office (Outlook, PowerPoint, SharePoint, Excel) is required Must be able to establish and maintain good working relationships, effectively influence, and develop others and maintain a confident, positive professional demeanor following company values Incumbent must be able to maintain effective, influential working relationships across business functions and present a positive, professional demeanor Minimum Qualifications College study in Business, IT systems, Project Management or Education 3+ years of work experience in a similar industry or IT training, support position is acceptable A valid driver’s license and clean driving record are required Preferred Qualifications Knowledge acquired through 3 to up to 5 years of work experience Work Environment

Office environment