Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott 

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: 

Career development with an international company where you can grow the career you dream of . 

Free medical coverage for employees* via the Health Investment Plan (HIP) PPO 

An excellent retirement savings plan with high employer contribution 

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. 

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.  

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

We are seeking an experienced, high caliber Customer Service Representative. This role is responsible for providing efficient and effective service to customers and clients and maintaining customer/client data in our office system.  In addition, the Customer Service Representative is responsible to handle all aspects of supplying Wound Care supplies to clients and may occasionally handle VAD-related Equipment and Accessories products under direction from others.

Responsibilities:

Answers inquiries from customers and clients and documents interaction within Brightree databaseRepresents Continuum to internal and external customers and clients to assure a high level of customer/client satisfactionMaintains customer/client information in accordance with HIPAA, PHI and regulatory requirementsPlans and implements office systems, filing systems and manages customers, clients and sales orders in BrightreeInputs prescriptions (e.g. CMNs) in Brightree and is responsible to obtain customer approval/signatureCompares client requests against signed prescription and obtains updated prescription from customer if necessaryGenerates sales orders in Brightree for wound care supplies and ships wound care supplies to clientsFollows up on delivery information and updates Brightree as appropriateMaintains thorough and accurate records of work performedMaintains knowledge of and adheres to processes, policies and proceduresEscalates issues as necessary for guidance from others

Qualifications:

High school diplomaMinimum of one year experience in a customer service role or equivalent combination of education and experience

Your preferred qualifications and education:

Basic computer and clerical skillsFlexibility and the ability to work independently and within a multidisciplinary teamAbility to communicate effectively (verbal and oral) with team members, clients, caregivers, clinicians and referral sourcesHigh degree of attention to detail in a high volume environmentGood planning and organizational skills, including ability to meet deadlinesProblem Resolution and follow-up skillsAbility to multi-task and work in a fast-paced environmentAbility to operate a computer and use the operational software used by the office along with Microsoft OfficeWorking knowledge of Brightree software desired

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year. 

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com  

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. 

The base pay for this position is $15.15 – $30.25 per hour. In specific locations, the pay range may vary from the range posted.