Job Description SummaryAs an Equipment Specialist, you will be responsible for operating and maintaining machines/equipment used in the production of medical devices. Your primary role will be to ensure the efficient and smooth operation of the equipment to meet production targets and maintain product quality. Participates in all team meetings, activities, team building initiatives, and operational excellence activities.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Summary:
The role of the Equipment Specialist (ES) is to provide customer support by assisting customers in the safe and effective use of infusion pumps through training and education; troubleshooting equipment problems via telephone or on-site visits; and by providing information regarding new products and services offered by BDISTS. The ES also provides clinical product specialists with technical assistance when needed, maintains records of customer interactions, and ensures compliance with all relevant regulatory requirements. The position requires extensive knowledge of BDISTS’ products, as well as excellent communication skills and strong organizational abilities. The ideal candidate will be able to work independently and make sound decisions under pressure.

Responsibilities:

Provide training/education to healthcare professionals on the safe and effective use of BDISTS’ infusion pumps. This includes identifying and assessing patient care issues related to infusion therapy, demonstrating and teaching safe operation of equipment, and communicating relevant clinical data and safety features associated with each product.

Respond to calls and emails received from customers inquiring about BDISTS’ products, including their safe and effective use, basic maintenance and cleaning procedures, and any reported adverse events. The ES must possess detailed knowledge of BDISTS’ products and related accessories, as well as competitor’s products, in order to provide accurate and helpful advice.

Assist customers in resolving equipment problems through on-site visits or telephone consultations. The ES must have adequate technical knowledge to diagnose and repair basic equipment malfunctions, while also being aware of limitations and knowing when further intervention is required. In some cases, the ES may need to travel outside of normal working hours or overnight to respond to emergency situations.

Maintain complete and accurate records of customer interactions, including call logs, visit reports, complaint files, and equipment service histories. The ES should utilize these records to track customer usage patterns, identify recurring problems, and generate leads for new business opportunities.

Comply with all relevant regulatory requirements, such as FDA regulations, OSHA guidelines, and local health department rules and regulations. The ES must stay informed of changes in regulations and take appropriate actions to ensure continued compliance.

Provide technical assistance to clinical product specialists as needed. This includes setting up equipment for demos, testing and evaluating new products, and providing input on product design and functionality.

Participate in special projects and perform other duties as assigned.

Qualifications:

Bachelor’s degree in nursing, biomedical engineering, or a closely related field preferred. An equivalent combination of education and experience will be considered.

Three years of clinical experience in infusion therapy or a related area preferred.

Demonstrated ability to effectively communicate with patients, physicians, and other healthcare professionals.

Ability to establish and maintain positive relationships with customers and colleagues.

Strong analytical and problem-solving skills.

Excellent time management and organizational skills.

Basic computer skills required. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) preferred.

Availability to travel within region approximately 50% of time. Overnight stays possible.

Must have valid driver’s license.

Willingness to participate in on-call rotation as necessary.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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Primary Work LocationUSA UT - Sandy

Additional Locations

Work ShiftUS BD 12 Hour day Shift 5pm-530am (United States of America)