ER Client Service Representative

VCA McCormick Ranch Animal Hospital and Emergency Center is seeking an experienced ER Client Service Representative for our busy hybrid practice. Schedule: Thursday/Friday 4p-10p and Saturday/Sunday 1p-12a. Differential Rates included.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.   With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:

• Provide top-notch customer service by making customer service a priority

• Ability to assess critical vs urgent visits; triage skills

• Be attentive to client and patient needs

• Identify and work compassionately with clients in various emotional states

• Work patiently with distressed, frustrated, or disgruntled clients

• Ensure a professional and courteous attitude toward all clients and team members

• Answer and triage phone calls from clients

• Check clients in and out for inpatient and outpatient services

• Monitor client flow from check-in to discharge

• Keep clients and team members informed of wait times

• Manage record requests from clients and between other hospitals and specialty referral practices

• Knowledgeable about common medications used and dispensed

• Knowledgeable of breeds and common ailments of dogs and cats

• Knowledgeable of most common services and procedures found in emergency practice

• Understand basic medical terminology

• Review invoices and process payment transactions

• Reconcile cash drawer and process all transactions with appropriate closing procedures

• Keep records updated; maintain proper and accurate documentation in computer and paper medical record

• Prepare initial patient records and enter information into electronic record with accuracy

• Relay appropriate information to/from clients to doctors and/or management

• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program • Operate other office equipment such as fax, copier, and scanner

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.