Job Description

Job Summary

The Emergency Room (ER) Technician provides essential support to the Emergency Department by assisting with patient care under the supervision of licensed nursing staff. This role ensures the department operates efficiently by maintaining a clean, organized, and well-stocked environment while fostering effective communication with the care team.

Essential Functions

Provides direct patient care under the supervision of licensed nursing staff, including vital sign monitoring, assisting with procedures, and ensuring patient comfort. Assists with patient transport to and from units, procedural areas, or discharge destinations, ensuring safety and timeliness. Maintains a clean and organized environment by adhering to infection control standards, restocking supplies, and ensuring equipment is operational. Communicates effectively with patients, families, and the care team, promptly reporting changes in patient status or concerns to appropriate personnel. Documents patient care activities accurately and efficiently in the Electronic Medical Record (EMR) system. Responds to emergency situations promptly, assisting the care team with necessary tasks to ensure patient safety. Appropriately utilizes personal protective equipment (PPE) and adheres to all safety protocols to protect patients, staff, and self. Supports unit operations by performing clerical tasks, such as managing communication systems, maintaining records, and assisting with administrative duties as needed. Collaborates with ancillary services and external agencies to facilitate seamless patient care and departmental operations. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

Technical School completion of Nursing Assistant, EMT, Phlebotomy, or Medical Assistant courses required or Completion of the first two semesters in nursing school required Certified Nursing Assistant, certified Basic EMT, certified Phlebotomist, or certified Medical Assistant preferred 0-1 years of clinical experience required 0-1 years of experience in an acute care setting or emergency setting preferred

Knowledge, Skills and Abilities

Ability to remain calm and think clearly during stressful situations. Working knowledge in emergency management or other medical training. Knowledge of safety guidelines, sterile techniques and infection prevention procedures. Ability to recognize, analyze, and solve a variety of problems. Strong interpersonal, communication and organizational skills. Knowledge of patient rights and laws, including but not limited to, HIPAA and EMTALA. Ability to prioritize and organize tasks according to unit's needs. Ability multi-task and prioritize work. Strong self-initiative to assist with whatever is needed.

Licenses and Certifications

CPR - Cardiac Pulmonary Resuscitation issued by American Heart Association (AHA), American Red Cross (ARC), or American Safety and Health Institute (ASHI) required EMT - Emergency Medical Tech preferred or CNA - Certified Nursing Assistant preferred or CPT - Phlebotomy Technician Certification preferred