As an Implementation Consultant you will work closely with both new and existing customers. Our consultants provide configuration recommendations based on best practices, facilitate customer training sessions on LINQ ERP modules, and guide customers through testing and sign-off before they go live. This position requires the ability to work together as a team member, have regular interaction with both clients and other Implementation team members - maintaining good professional relationships. Our goal is to provide exceptional service while improving customer efficiency and time management using our web-based suite of Financial Management and Human Resources solutions.
Responsibilities:
Collaborate with K-12 school districts to understand their specific needs and requirements for ERP implementation projects
Conduct thorough assessments of the existing processes and systems within client organizations
Provide expert guidance and recommendations that optimize processes using the LINQ product platform
Understand the LINQ implementation methodology and use it on all client engagements
Complete assigned project tasks with urgency to ensure timely delivery and client satisfaction
Configure LINQ ERP software solutions to meet the unique needs of each assigned client
Conduct user training sessions and provide ongoing support during the implementation process
Troubleshoot and resolve issues or challenges that arise during implementation
Ensure seamless integration with existing systems, including student information systems (SIS), finance, HR, and other relevant platforms
Mentor and share product knowledge with other consultants
Help deliver successful project outcomes and build lasting client relationships
Collaborate with the product development team to enhance system functionality and usability
Skills and Qualifications:
Bachelor’s degree in business, accounting, or related field; or equivalent combination of education and experience in software implementation
Proven experience (2+ years) as an ERP Implementation Consultant or similar role, preferably in the education sector or working with K-12 school districts
Strong understanding of ERP concepts and principles and experience implementing ERP software solutions.
Excellent organization skills with the ability to manage multiple implementations simultaneously
Strong problem-solving and analytical abilities, with a keen attention to detail
Exceptional communication and interpersonal skills to effectively collaborate with diverse stakeholders
Ability to work independently and as part of a team, delivering results in a dynamic and fast-paced environment
Willingness to travel to client sites for implementation and support purposes, is required (up to 30 %)